Multi-Location Office Administrator Ken's Warehouse Furniture & Mattress - Aiken, SC & Grovetown, GA Full-Time | $14 - $19 per hour | Plus Overtime Ken's Warehouse Furniture & Mattress is looking for a dependable, organized, and customer-friendly Multi-Location Office Administrator to support both our Aiken and Grovetown locations . This position will work between both stores based on scheduling and business needs. You'll help keep the administrative side of our stores running smoothly by assisting customers, processing financing and sales paperwork, handling customer service documentation, answering phones and messages, and supporting day-to-day store operations. Because this position works at two locations, applicants must be comfortable traveling between Aiken and Grovetown and must have reliable transportation . Responsibilities Work at both the Aiken and Grovetown locations based on the weekly schedule and business needs Assist customers with financing applications and financing-related paperwork Process sales tickets, payments, and customer checkout paperwork Review sales paperwork for accuracy and completeness Answer incoming phone calls and assist with general customer questions Respond to basic customer inquiries through Facebook, social media, and other messaging platforms Enter and maintain warranty information Create, update, and organize customer service and warranty tickets Follow up on open customer service issues and help keep them moving toward resolution Schedule sign wavers, caravan drivers, and other promotional staff as needed Maintain organized digital and physical files Scan, upload, file, and retrieve customer and sales documents Perform general data entry and administrative work Communicate with sales, warehouse, delivery, and management teams regarding customer orders and paperwork Assist with customer follow-up when additional information, documentation, or action is needed Help keep both stores organized and ensure important administrative tasks do not fall through the cracks Assist with administrative coverage when another location or team member needs support Perform other reasonable administrative duties as needed What We're Looking For We're looking for someone who is: Dependable and punctual Highly organized Flexible and comfortable working at two different locations Able to reliably travel between Aiken, SC and Grovetown, GA Comfortable working with computers and learning new software Detail-oriented and able to catch paperwork errors Comfortable speaking with customers in person and over the phone Able to communicate professionally through text, email, and social media Able to handle multiple tasks and priorities without losing track of details Comfortable working in a fast-paced retail environment Able to remain professional when handling customer service issues Willing to take ownership of assigned tasks and follow through until they are completed Able to adapt when priorities or store needs change Previous administrative, office, customer service, financing, or retail experience is preferred but not required. We are willing to train the right person. Schedule Full-time Approximately 45 hours per week Some weekends are required Employees will typically receive two days off each week Schedule will include shifts at both the Aiken and Grovetown locations Exact location, schedule, and days off may vary based on business needs Applicants must have dependable availability and reliable transportation between both stores Pay $14 - $19 per hour + overtime This is an hourly position. Hours worked over 40 in a workweek will be paid at the applicable overtime rate. About Ken's Warehouse Ken's Warehouse Furniture & Mattress is a growing locally owned furniture retailer serving the Aiken/Augusta market. As we continue expanding, we're looking for dependable people who can grow with the company and help us maintain strong operations across multiple locations. To apply, please submit your resume along with your current availability.

Pay:

$14.00 - $19.00 per hour Expected hours: 45.0 per week

Benefits:

Employee discount Paid time off

Work Location:

In person