Overview We are seeking a dependable, professional and highly organized Office Administrator / Service Coordinator to join our team. This vital role combines office management, administrative and technician support, and service coordination to ensure seamless operations across the company. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional communication skills, technical proficiency, and a proactive approach to problem-solving. You will be the backbone of daily office functions while coordinating service calls that keep our operations running smoothly and efficiently. This position offers an exciting opportunity to contribute to a collaborative team dedicated to excellence and client satisfaction. Responsibilities Manage daily office operations, including front desk duties, phone systems, filing, and general clerical tasks to maintain an organized workspace. Coordinate scheduling for staff, vendors, and service appointments Assist technicians with obtaining and processing Purchase Orders for materials and billing using QuickBooks or similar systems. Review technicians' service paperwork daily for completeness and accuracy. Verify technician labor hours, materials, purchase orders, receipts and descriptions of work performed Follow up with technicians when paperwork and/or job is incomplete. Ensure labor, materials, and other charges are assigned to the correct customer and job. Make necessary billing corrections prior to invoices are processed. Assist management with day-to-day office and administrative needs. Provide exceptional customer service by addressing client inquiries promptly and professionally while maintaining positive relationships through effective communication. Ensure compliance with confidentiality standards when handling sensitive information related to clients or company operations. Perform other duties as assigned or as needed to support the daily operations of Powell Electric Requirements Previous experience in office administration or office management roles within the trades ( Electrical, HVAC, Plumbing, Construction, or Service Company ) is a plus. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with spreadsheets and other productivity tools. Experience with accounting or financial software such as QuickBooks or similar platforms; familiarity with bookkeeping and payroll processes is preferred. Excellent communication skills —both verbal and written—with a professional phone etiquette for handling multi-line systems effectively. Strong multitasking ability with exceptional time management skills to prioritize tasks efficiently in a busy setting. Knowledge of vendor management practices and event planning logistics is highly desirable. Ability to work independently and manage multiple tasks. Ability to handle confidential information discreetly while maintaining high ethical standards. We are looking for someone who takes ownership of their responsibilities, take pride in their work, pays attention to details, understands the importance to keeping paperwork, scheduling and billing organized. The right person will become an important part of the day-to-day operation of Powell Electric. We look forward to meeting you

Pay:

$20.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Paid time off

Work Location:

In person