Office Manager - PSR

Job Title:

Office Manager - Patient Support Representative Reports to:

Practice Administrator FLSA:

Non-exempt Work Schedule:

Schedule to be determined by supervisor based on needs of the department, position, and program requirements. Normal business hours are 8:00 am to 5:00 pm; Monday - Friday. Other hours and / or days as needed for program activities. Overview of the

Position:

Provides office management services including maintenance of office operations and Procedures, efficiency and office staff supervision. Demonstrates effective organizational, decision making and communication skills with attention to detail and a high level of accuracy.

Education and Experience:

High school diploma (or GED) required. Bachelor s or Master s Degree in business or health related field preferred. One to two years experience in a public health setting.

CPR / BLS

Certification preferred Previous leadership experience preferred. Required Skills /

Abilities:

Possess the ability to work with patients, clinical, non-clinical staff and providers from a variety of backgrounds and lifestyles while maintaining a non-judgmental attitude. Must be a team player and with the ability to multi-task. Possess excellent customer service skills and be well organized. Ability to work in a high-pressure environment. Prior to performing job related activities in this position one must understand company and program policies and procedures as well as be aware of HopeHealth s mission, vision and values. Knowledge of policies, standards, regulations, and protocols. Knowledge of learning principles across the lifespan, management leadership principles, and community resources. Maintain current general medical knowledge. Ability to communicate effectively utilizing both oral and written means. Must possess a current driver s license. Ability to take initiative and handle various tasks simultaneously while working efficiently, effectively, and independently under supervision by the provider or designee. Must have the ability to effectively communicate with patients, family members/caregivers, and/or guests to answer questions and address needs. Proficient with Microsoft Office Suite specifically Excel, Word, Access and Power Point. Knowledge of databases (i.e., Electronic Medical Record [EMR] system). Experience with eCW (eClinical Works) preferred.

Essential Job Functions:

Financial duties: Assist Practice Administrator in maintaining good stewardship of clinical and non-clinical supplies. Monitor and promote point of service collections for responsible sites.

Office Duties:

Reviewing and approving supply requisitions Assigning and monitoring clerical and clinical functions Enforce office policies Supervising front desk and clinical office staff Keeps management informed by reviewing and analyzing special reports, summarizing information and identifying trends related to schedule templates. Works in Collaboration with Practice Administrator with coaching, counseling and disciplining employees; planning, monitoring and appraising job results Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks and participating in professional societies Handle patient concern(s) effectively, communicate with supervisors and other team members as appropriate, elevate concerns to Practice Administrator or other leadership if needed Ensures professional and timely correspondence with partnering agencies; could include: liaison with community partners/Pharmaceutical reps and represent organization/site as needed Assists with ensuring personnel files are up to date and secure Schedule staff meetings and appointments for Practice Administrator Perform other duties as assigned This is a dual role; please see the additional job duties on subsequent job description

Physical Requirements:

Hearing:

Adequate to perform job duties in person and over the telephone.

Speaking:

Must be able to communicate clearly to patients in person and over the telephone.

Vision:

Visual acuity adequately to perform job duties, including reading information from printed sources and computer screens.

Other:

Requires occasional lifting and carrying items weighing up to 10 pounds unassisted in normal daily activities and up to 30 lbs. for other required work activities. Additionally, requires frequent bending, reaching, and repetitive hand movements (especially if keyboarding and writing), standing, walking, squatting, and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular work shift.