Front Office Manager 39:23 Management - 1.0 Amarillo, TX Job Details Full-time From $15 an hour 1 day ago Benefits Paid time off Qualifications Computer operation Customer communication Team development Hiring Attention to detail Office management Full Job Description Position Overview We are looking for a motivated, dependable, and guest-focused Front Office Manager to lead our Home2 Suites Amarillo West front desk team and help ensure an excellent experience for every guest. The Front Office Manager is responsible for the day-to-day operation of the front desk, including team leadership, training, scheduling, guest satisfaction, brand standards, and follow-through . This position requires someone who can lead by example, communicate clearly, solve problems, and hold the team accountable. This is a hands-on leadership position. The ideal candidate is willing to assist the front desk when needed while also maintaining responsibility for the overall performance of the department. Key Responsibilities Lead, coach, train, and support front desk team members Ensure all new hires receive complete and consistent training Create and maintain front desk schedules based on hotel needs Monitor attendance, punctuality, appearance, and performance Ensure required daily checklists and front office procedures are completed Follow up on guest complaints and service recovery until resolved Review guest feedback and identify opportunities for improvement Ensure front desk staff consistently provide friendly, professional customer service Maintain knowledge of hotel policies, procedures, promotions, and brand standards Ensure proper handling of reservations, payments, deposits, refunds, and guest accounts Conduct shift communication and ensure important information is passed between team members Assist with hiring, onboarding, coaching, and performance documentation Work closely with housekeeping and maintenance to resolve room and guest issues Support loyalty program enrollment and other brand initiatives Complete assigned projects and follow through by established deadlines Assist the General Manager with hotel operations as needed What We're Looking For The successful candidate will be: Dependable and consistent Highly organized with strong attention to detail Comfortable holding employees accountable Able to train and develop team members Professional and calm when handling difficult guest situations A strong communicator Proactive rather than waiting to be told what needs to be done Able to prioritize and complete multiple responsibilities Willing to take ownership of problems and see them through to resolution Qualifications Previous hotel/front desk experience preferred Previous supervisory or management experience strongly preferred Strong customer service and problem-solving skills Basic computer and hotel system knowledge Ability to communicate professionally with guests and employees Flexible availability based on hotel operational needs Our Expectations We believe great hotel leadership comes down to ownership and follow-through . Our Front Office Manager should know what is happening within the department, set clear expectations for the team, address problems promptly, and ensure commitments are completed. If you enjoy developing people, taking care of guests, solving problems, and creating a front desk team you can be proud of, we'd like to hear from you.

Job Type:

Full-time Pay:

From $15.00 per hour

Benefits:

Paid time off Ability to

Relocate:

Amarillo, TX 79124: Relocate before starting work (Required)

Work Location:

In person