A Business Office Manager manages the day-to-day administrative tasks required to keep a business office running smoothly. Responsible for paperwork, processing invoices, maintaining databases, collecting expense data, recruiting and training employees, and stocking office with supplies.
The Business Office Manager is the operational and administrative backbone of the community. Partnering with the Executive Director and Regional Leadership, this role oversees the day-to-day business functions of the community — driving financial performance, supporting a strong team culture, and ensuring the community operates at its highest level.
ESSENTIAL DUTIES & RESPONSIBILITIES
Financial management of the community, while working to meet budgetary goals. Must be able to interpret, comment, and engage in the following: Income / Expense management Ability to read and understand property level financial statements (i.e., income statements, balance sheets, AP/AR, General Ledger Accounting Statements). Identifies operational issues and implements solutions partnering with management Ability to develop administrative programs and implement changes successfully Implements corrective action when needed to ensure a healthy work environment for all staff Ensures the facility adheres to all federal, state, and local laws and health regulations Responsible for making hiring decisions as well as terminating staff members when necessary, with support from management and Corporate Human Resources Department Monitor Housing Authority ledgers and Housing Authority delinquents for the site Assist site with preclose and first of month billing when needed Dedicated to meeting company standards and goals; open to feedback and review An exceptional ability to form relationships with staff, residents, and their families to grow tenant satisfaction and census and cater to needs Works closely with all departments and can be a liaison between inter company management Possesses an inherent desire to help others and make a difference in the lives of the people they encounter every day Coordinate and carry out special tasks per Regional Manager's directive Other duties as assigned
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE
3 years' experience in a management level role in senior living or other residential housing environments. Experience as an assistant manager of a private apartment community with responsibilities for leasing/admission, maintenance, management of administration and employees, or an equivalent combination of education and experience. High school diploma required. Bachelor's degree (B. A.) in business is preferred.
COMPUTER SKILLS
Microsoft Office Suite, Email.
RESMAN, YARDI, ONSITE
experience strongly preferred. Must be able to quickly adapt to new online, web-based programs used in day-to-day management.
CERTIFICATES & LICENSES
Texas state driver's license, with a clean driving record.
SUPERVISORY RESPONSIBILITIES
Directly supervises four or more employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Bilingual Preferred (English/Spanish)
