Front Office Manager Best Western Plus Tech Medical Center Inn Lubbock, TX Job Details Full-time $10 - $13 an hour 21 hours ago Benefits Employee discount Flexible schedule Qualifications Phone communication Inventory management Customer service High school diploma or GED Front desk Office management Client interaction via phone calls Full Job Description Now hiring Front Desk Manager at Best Western Plus Tech Medical Center Inn We are currently hiring motivated, hardworking, and dedicated personnel for the Front Desk Manager position at our award winning

BEST WESTERN PLUS

Hotel. Experience is preferred, but not required. We will provide full training. We will be conducting on the spot interviews and positions will be available for immediate hire. Front Desk Management hours are from 7:00am to 3:00pm. We are located at 4703 North Loop 289, Lubbock, TX 79416 , directly across from the Lubbock Heart Hospital.

Job Summary:

Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care.

Job Duties:

Maintains an inventory of vacancies, reservations and room assignments. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Knows room locations, types of rooms available, and room rates. Registers arriving guests and assigns rooms. Knows daily activities and meetings taking place in the hotel. Reports any unusual occurrences or requests to the general manager. Manages and resolves all guest complaints in a professional and courteous manner. Processes guest check-outs and handles monetary transactions. Maintains customers' privacy. Maintains a high level of professional appearance and demeanor. Performs other duties as assigned.

Qualifications:

Previous hotel-related experience preferred. Ability to communicate with public, hotel staff, and general management in a professional manner. Knowledge of surrounding areas and local events. Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information. Ability to learn safety, emergency, and accident prevention policies and procedures. Skilled in the use of front office equipment. Knowledge of proper telephone etiquette. Ability to schedules/ work a flexible schedule, including weekends and holidays Knowledge working with excel, word doc , etc. Maintains weekly/ monthly reports Maintains a daily response for emails and reviews Tech Medical Center Inn4703 North Loop 289Lubbock, TX 79416

Phone:

(806) 701-5299

No Work Remotely Pay:

$10.00 - $13.00 per hour

Benefits:

Employee discount Flexible schedule

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person