Office Manager

Office Manager Based in Orlando, Florida, Massey Services is one of the nation's largest and most respected service companies, with a history of providing quality service for four decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 190+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee, Alabama and Oklahoma. We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more. If you are looking for a career and want to work for a GREAT COMPANY, we would love to speak with you! Please email your resume TODAY!! Job Responsibilities Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services. There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc. Summary of job duties & responsibilities: Building Long-Term, Trusting Relationships with our Customers Guaranteeing Customer Satisfaction (doing the right thing) Handling customer calls Scheduling appointments Collecting & posting customer payments Processing invoices for payment Timely and accurate completion of all required reports Preparing and processing HR paperwork & bi-monthly payroll Ensuring all Company Policies & Procedures are followed Projecting a professional image

Requirements:

Minimum five years' experience in Office Management Excellent computer skills in MS Office, Excel, and Word Self-starter, quick learner Able to multi-task, prioritize workload to ensure deadlines are met High School Diploma or Equivalent Background checks will be completed on all candidates considered for hire. We offer a competitive compensation plan along with an excellent benefits package including: Medical, Dental and Vision Company paid Life Insurance Short & Long Term Disability Flexible Spending Account 401(K) Retirement Plan with company matching Paid vacation, holidays and sick days Tuition Reimbursement Program Requirements

• High School Diploma or GED at a minimum
• Previous experience with customer service on the phone
• Strong problem solving skills
• Excellent computer, typing, and 10-key skills
• Time management talent and a sense of urgency
• Background checks will be completed on all candidates considered for hire.

Massey Services is an

Equal Opportunity Employer and Drug Free Workplace Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person