Job Title:

Office Manager Location:

Rowlett, TX Reports To:

President of Internal Operations Schedule:

Monday-Friday, 8:00 AM - 5:00 PM (on-call availability as needed) Position Summary The Office Lead is responsible for the overall operation of the office, including the custody and maintenance of patient account records, sales reports, and the supervision and training of accounts receivable and customer service personnel. This role serves as a key liaison between staff and leadership and ensures efficient office operations, compliance with company policies, and high-quality customer service. Key Responsibilities

Oversee and manage general office procedures and policies
Evaluate and improve workflow, including paper flow and processing for customer service and accounts receivable/billing
Supervise accounts receivable billing staff and customer service personnel, including a supervisor if designated
Ensure personnel policies are established, implemented, and followed
Interview, recommend for hire, and oversee onboarding, orientation, and training of clerical staff
Initiate disciplinary actions when necessary and consult with HR regarding reprimands or terminations
Establish priorities, delegate work, and follow up to ensure timely completion of tasks
Obtain, review, and verify billing information for accuracy and completeness; oversee claims submission
Manage computer input, summaries, monthly reports, and month-end processing
Communicate with patients, referral sources, and insurance agencies to resolve billing or reimbursement issues
Conduct routine employee evaluations and maintain personnel files
Serve as a liaison between staff and management
Ensure clerical staff compliance with company policies and procedures
Assist accounts receivable and customer service personnel as needed
Prepare regular and special reports as requested
Establish and maintain quality standards for office personnel
Perform additional duties as assigned by the General Manager Quali fi cations

Mandatory:

4 Year college degree or 10+ years of medical billing

Graduation from an accredited high school with emphasis on business courses. Business school certificate preferable.
Previous experience in office management, healthcare administration, or a related field preferred
Two years experience in general accounting functions of a medical or home health care office.
Thorough knowledge of office records development, maintenance and control.
Basic computer skills and knowledge.
Knowledge of Medicare, Medicaid, and private insurance requirements and procedures.
Ability to develop, organize, and coordinate paperwork flow.
Ability to communicate clearly, both orally and in writing and to work effectively with a wide range of people, including referral sources, patients/clients, service agencies, co-workers, and management
Strong leadership, organizational, and communication skills
Knowledge of accounts receivable, billing processes, and insurance reimbursement
Ability to manage multiple priorities in a fast-paced environment
Proficiency with office systems, reporting, and computer-based workflows Compensation & Benefits

Base Salary:

$50,000-$55,000 per year

Paid Time Off:

○ 10 days of paid vacation after 120 days ○ 5 days of paid sick leave after 120 days

Bonuses:

Eligible for manager bonuses based on department performance

Insurance & Benefits:

○ Health insurance after 90 days (company pays 75% of employee premium) ○ Life insurance ($50,000) after 120 days ○ Disability insurance after 120 days

Retirement:

401(k) eligibility after 1 year with 3% company contribution

Additional Incentives:

Cash savings program (percentage varies based on performance) Why Join Us? Bailey's Medical Equipment and Supplies is a family-owned company dedicated to providing home care patients and clients with high-quality healthcare equipment and services. We specialize in durable medical equipment, respiratory equipment services, and rehabilitation technology. In addition, Bailey's Pharmacy—also family-owned—is committed to delivering compassionate, patient-centered care to every individual we serve. Our organizations proudly support Assisted Living Facilities, Group Homes, individual patients, and contract facilities. By joining our team, you become part of a growing, values-driven company that prioritizes compassion, operational excellence, and long-term stability. We offer a supportive leadership environment, opportunities for professional growth, and the chance to make a meaningful impact in the communities we serve.

Pay:

$50,000.00 - $55,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

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