About Us:

We are a leading aviation manufacturer specializing in the design, production, and delivery of high-quality aerospace components. Our company is committed to innovation, precision, and customer satisfaction. We are currently seeking a motivated and detail-oriented Customer Service / Office Admin to join our dynamic team.

Position Overview:

As a Customer Service / Office Admin, you will serve as the primary point of contact for our customers and supplier, ensuring that orders are processed efficiently and customer needs are met with the highest level of professionalism. You will also play a key role in purchasing raw materials and components, coordinating with internal teams to ensure smooth production flow and timely deliveries. This vital role offers an opportunity to support project teams by managing administrative tasks, coordinating schedules, and ensuring smooth project operations. The ideal candidate will bring enthusiasm, attention to detail, and excellent communication skills to help drive project success. If you thrive in a fast-paced environment and are passionate about keeping projects on track, this is the perfect role for you!

Key Responsibilities:

Customer Service:

Act as the main liaison between the company and customers, handling inquiries, processing orders, and resolving any issues or concerns. Provide accurate product information, pricing, and lead times. Ensure timely and accurate communication regarding order status, shipping details, and any potential delays. Address customer feedback and provide solutions to enhance overall customer satisfaction. Assist project managers with monitoring, scheduling, and tracking project milestones using tools like Microsoft Office and Google Workspace. Manage correspondence by handling phone calls through multi-line phone systems with professionalism and courtesy, ensuring clear communication. Coordinate meetings, prepare agendas, take detailed minutes, and distribute follow-up action items promptly. Maintain accurate records through data entry, filing, and document proofreading to support project documentation needs. Support office management tasks such as calendar management, appointment scheduling, and managing office supplies inventory. Provide exceptional customer service at the front desk or reception area, greeting visitors and directing inquiries efficiently. Utilize computer skills including Microsoft Office Suite, Google Workspace, QuickBooks (if applicable), and other office management software to streamline workflow. Other tasks as assigned

Qualifications:

High school diploma or equivalent (Bachelor's degree preferred). Proven experience in customer service and administrative support, preferably within the aviation or manufacturing industry. Excellent communication and negotiation skills. Strong attention to detail and organizational abilities. Ability to multitask and thrive in a fast-paced environment. Knowledge of aviation components and industry standards is a plus. Proven office experience with strong clerical skills including filing, data entry, and proofreading. Excellent organizational skills with the ability to prioritize tasks effectively and manage time efficiently. Strong computer literacy across Microsoft Office applications (Word, Excel, Outlook), Google Workspace (Docs, Sheets), and familiarity with multi-line phone systems. Bilingual abilities are a plus to assist diverse clients and team members. Previous experience in administrative roles is required Demonstrated customer service skills with professional phone etiquette and a friendly demeanor. Ability to adapt quickly in a fast-paced environment while maintaining attention to detail.

Benefits:

Competitive wage and performance-based bonuses. Comprehensive health, dental, and vision insurance. 401(k) plan with company match. Opportunities for professional development and career growth. Paid time off and holidays.

Schedule:

Monday-Friday 7:00a.m.-4:00p.m. Overtime when necessary.

Job Type:

Full-time Pay:

$19.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person