Have you helped a service company grow from $4M to $15M? We want to talk to you. First Response Chimney Sweeps & Services is a licensed and insured chimney, hearth, masonry and roofing contractor serving Virginia and West Virginia. We run multiple sweep, install and roofing crews and a walk-in showroom. Every job is turnkey. We have about 15 full-time employees and a clear plan to grow several times over in the next three years. We're not looking for someone to answer phones. We want an operator who has already been inside a home-service company while it scaled. You've seen what breaks when the job count doubles, and you've built the systems that fixed it. In this role you'll own the office side of the business and make it work at the size we're growing into. What you'll own Dispatch and capacity: Run the schedule for every crew. Optimize routes, balance workloads, and keep the calendar full without overbooking.

Fleet:

Build and run a maintenance program for the vehicles so trucks don't miss jobs. CRM and pipeline (Housecall Pro): Own the data, automations and pipeline stages. No lead goes cold, and every job moves to its next step.

Service plans:

Grow and manage the maintenance-agreement base, including renewals, scheduling and retention. This is recurring revenue, and we want it bigger.

Customer experience:

Manage inbound and outbound calls, texts and emails, and welcome customers into the showroom. Every touchpoint should feel white-glove.

Distributors and vendors:

Manage ordering, lead times, backorders and warranty claims across our manufacturers and suppliers.

Systems and process:

Write the SOPs, build the checklists, and track the KPIs that let the office run without the owner. Train and lead office staff as the team grows. Who you are You've worked at a service-based company (HVAC, plumbing, electrical, roofing, pest, chimney or similar) that grew significantly while you were there, ideally from about $4M to $15M or beyond. You can name specific systems you built or improved and the results they produced. You have hands-on experience with a field service CRM (Housecall Pro, ServiceTitan, Jobber or similar), including automations and reporting. You're comfortable with dispatch, route optimization and fleet coordination. You can lead and hold people accountable. You don't just keep yourself organized.

You think in numbers:

booking rate, average ticket, renewal rate, response time. You take ownership, stay calm under pressure, and want to help build something. You have a valid driver's license. Why join us A real seat at the table in a company that's actively scaling Room to grow into senior operations leadership as we expand A bonus tied to results you can measure An owner who wants systems and people who can run them [Add benefits: PTO, paid holidays, health insurance, retirement, etc.] Schedule Monday-Friday Occasional Saturday showroom coverage How to apply Submit your resume. Then, in a few sentences, tell us: The company you helped grow and how much it grew while you were there One system or process you built that made the biggest difference Applications that skip these questions won't be considered. Screening questions for

Indeed:

Have you worked at a service-based company that grew substantially (e.g., $4M to $15M+) during your time there? (Yes/No; make this a must-have) Which field service CRMs have you used, and at what level (user, admin, built automations)? How many years have you managed dispatch or office operations for field crews? Can you work on-site in Front Royal, VA, Monday-Friday?

Pay:

$50,000.00 - $70,000.00 per year

Benefits:

401(k) 401(k) matching Employee discount Health insurance Professional development assistance Referral program Relocation assistance Retirement plan

Work Location:

In person