Role Title Admin and Office Spec III Role Code 19013 Pay Band 03

Position Number:

00891

A Department:

CTR ORIENTATION RETENTION & EXPLOR

Job Description This position is responsible for managing office operations of the Center for Orientation, Retention, and Exploration to ensure efficient functioning of the department by ensuring that students are screened appropriately for appointments, informed on the new student experience, and directed to retention initiatives. This includes monitoring and reconciling the departmental budget, training and evaluating student and hourly support staff, ensuring accurate reporting of the department's caseload and maintenance of student records, and providing administrative support to the director. Given the nature of the positions in Student Enrollment, Engagement and Services that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing. There may be occasions where the employee will be asked to work during university closings as directed by his or her supervisor. These instances may include working from a remote location (i.e. telework, etc.). Knowledge, skills and abilities Considerable knowledge of effective customer service and problem resolution techniques. Working knowledge of computer software and information systems such as Microsoft Office and Banner or related programs. Working knowledge of budgeting principles. Effective oral and written communication skills. Demonstrated effective organizational and time management skills in dealing with multiple clerical and logistical activities. Demonstrated excellent interpersonal skills. Demonstrated ability to work well with diverse groups of people. Demonstrated ability to work independently and prioritize work. Demonstrated ability to interpret and follow established policies and procedures. Demonstrated ability to use sound judgment to make appropriate decisions. Demonstrated ability to produce reports and manipulate data. Demonstrated ability to lead and direct the work of others. Special licenses, registration or certification None Education or training N/A Level and type of experience Considerable experience providing administrative or clerical support in a professional office setting. Some experience monitoring and reconciling budgets. Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification) Some knowledge of relevant University and Commonwealth of Virginia policies and procedures. Some experience in a university setting. Some experience utilizing Banner. Some Experience supervising staff. Conditions of Employment This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.

Annual Salary/Hourly Rate:

Salary commensurate with education and experience

Job Requisition Number:

S03387 Alternative Hiring Process In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.