JOB DESCRIPTION JOB TITLE

Office Administrator

EMPLOYER

Commonwealth Autism

DEPARTMENT

Facilities

REPORTS TO

Operations Manager Status:

Full Time Core values:

Helpful:

We share the instinct to help our customers, clients, and each other. Our community values our willingness to provide an experience that makes a difference.

Curious:

We ask bold questions, exploring new ideas, and challenging the status quo. We create space to try, learn, and adapt to be stronger together.

Beyond Self:

We act with purpose that transcends personal ambition. Our work is rooted in service beyond our self-interest. We create impact together.

Bold Integrity:

We are honest and accountable with each other and the people we serve; we are not afraid to do the right thing to ensure we're accomplishing our goals of stronger, healthier communities. Desire and Passion for the

Mission:

We strive to make a difference in people's lives. We bring heart, energy, and purpose in everything we do. Our mission is not just what we do but why we show up every day.

SUMMARY:

Responsible for front office reception and assisting with administrative tasks as needed.

DUTIES AND RESPONSIBILITIES

Provide a warm welcome to visitors in person and via phone Provide information as needed including information about CA Mission and programs and services Direct and transfer calls to appropriate recipient Provide general office assistance such as straightening meeting and training spaces, reserving meeting rooms, etc. Oversee Alliance Virtual Office functions Assist with messaging potential clients through the Food Corridor Lead potential clients on tours of meeting and training spaces and commercial kitchen Assist with other assignments as needed SUPERVISORY and/or Primary

RESPONSIBILITIES

This job has no supervisory responsibilities Assist with administrative tasks as needed Adhere to the document retention policy Assist with file management and maintenance, including cloud-based systems Maintain objectivity while representing CA and performing associated CA responsibilities. Provide accommodations in support of the Americans with Disabilities Act, when requested, as appropriate Communicate with transparency by keeping an updated weekly calendar that is shared via a shared calendar in Outlook through CA SharePoint account Follow through on all commitments and meet deadlines Be accessible by responding to emails and phone calls Work to problem-solve challenging situations by requesting help from supervisor or co-workers Model values of the organization

QUALIFICATIONS

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience Proficient with relevant software programs (Word, Publisher, Excel, etc.) Strong communication (i.e., verbal and written) and interpersonal skills Dependable Ability to independently problem solve Ability to maintain control of work in a fast-paced environment while supporting a variety of assignments Ability to maintain confidentiality

COMPETENCIES

Adaptability

• Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Customer Service
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Dependability
• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Ethics
• Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Judgement
• Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Problem Solving
• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Teamwork
• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Continually required to talk and hear. While performing the duties of this job, the noise level in the work environment is usually moderate The employee must occasionally lift and/or move up to 15 pounds.

ACKNOWLEDGEMENT I

have read the foregoing job description and understand the responsibilities of the job. I agree that I am able to perform the essential duties of this position. Monday

• Friday 8-4