Office Administrative Assistant Price Heating & Air - Muscle Shoals, Alabama Full-Time | Monday-Friday Price Heating & Air is hiring a full-time Office Administrative Assistant to help support our customers and growing office team. This position is ideal for someone who communicates well, stays organized, follows through, and enjoys helping both customers and coworkers. You will be one of the first people our customers speak with, so professionalism, friendliness, and attention to detail are extremely important. This is more than simply answering phones. The position includes scheduling, customer follow-up, membership coordination, office paperwork, and helping keep customers informed throughout their experience with our company. Primary Responsibilities Answer incoming calls professionally and promptly Book service calls, maintenance visits, estimates, and other appointments Gather accurate information and enter it into the customer's account Follow up with customers regarding open estimates and unsold work Respond to new customer leads and help schedule appointments Schedule Priority Club maintenance visits Assist customers with membership questions and renewals Help dispatch and communicate with technicians during busy periods Keep customers updated about appointment times, delays, and next steps Complete equipment registrations, permits, warranties, and related paperwork Assist with customer callbacks and follow-up after completed jobs Maintain accurate customer and job records Provide general support to office managers and other team members Help ensure calls, leads, estimates, and customer requests do not fall through the cracks What We're Looking For Strong phone and customer communication skills Organized and able to manage several responsibilities at once Dependable attendance and punctuality Comfortable working in a busy, fast-paced office Good computer and data-entry skills Strong attention to detail Able to follow established processes and complete tasks without repeated reminders Professional when communicating with customers and coworkers Willing to take ownership and follow through until a task is completed Previous office, scheduling, administrative, or customer-service experience preferred HVAC or home-service experience is helpful but not required ServiceTitan experience is a plus The Right Person for This Position The right person is friendly but also productive. They understand that every unanswered call, missed follow-up, or incomplete task can affect the customer and the company. We are looking for someone who notices what needs attention, communicates clearly, stays organized, and takes pride in completing their work correctly. This person must be willing to support the entire office while remaining accountable for their own daily responsibilities. What We Offer Full-time, year-round employment Consistent Monday-Friday schedule Competitive pay based on experience Paid training Opportunity to learn the HVAC industry Opportunity for advancement as the company grows Established local company with a strong reputation Supportive, team-oriented work environment About Price Heating & Air Price Heating & Air has served the Shoals area for more than 10 years. We are a growing, locally owned heating and air-conditioning company with more than 700 Google reviews and a 4.9-star rating. Our goal is to provide excellent service, communicate clearly, and treat every customer with professionalism and respect.

Pay:

$16.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Retirement plan Vision insurance Application Question(s): Do you have any experience with scheduling or dispatching software? Have you worked in an office setting before?

Experience:

Office :

2 years (Preferred)

Work Location:

In person