SUMMARY The Clerical Assistant provides administrative and clerical support to both the Public Housing and Housing Choice Voucher (HCV) Divisions. This position plays a vital role in supporting housing operations, ensuring accuracy in documentation, timely communication with residents and landlords, and efficient office workflow. The ideal candidate is detail-oriented, organized, and comfortable working with sensitive information in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

General Administrative Support:

• Greet and assist residents, landlords, and visitors in a professional and courteous manner.
• Answer phone calls, direct inquiries, and take detailed messages as needed.
• Assist with appointment scheduling for property managers, housing specialists, and inspectors.
• Prepare, scan, file, and retrieve tenant and landlord documentation.
• Maintain organized filing systems (both paper and electronic).
• Perform routine clerical duties including copying, scanning, mailing, and data entry.
• Track and order office supplies as needed.

Public Housing Division Support:

• Process incoming tenant documentation such as income verification, recertifications, and maintenance requests.
• Prepare and distribute rent statements, late notices, lease packets, and general correspondence.
• Support the annual reexamination process by organizing documents and following up with tenants.
• Assist with file audits and compliance tracking.

HCV Division Support:

• Assist with processing of landlord and tenant paperwork, including RFTA (Request for Tenancy Approval) packets.
• Help prepare documents for briefings, HQS inspections, annual reexaminations, and income reviews.
• Track incoming and outgoing correspondence related to housing assistance payments (HAP) and rent adjustments.
• Maintain accurate records of tenant and landlord interactions in housing software systems.

EDUCAITON AND/OR EXPERIENCE

Education and Experience:

• High school diploma or GED required; additional clerical or administrative coursework preferred.
• Clerical experience, preferably in a housing, nonprofit, or governmental setting.

Knowledge, Skills, and Abilities:

• Strong interpersonal and customer service skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to learn housing software (e.g., Tenmast, Yardi, MRI, or similar).
• Organized and able to manage multiple tasks with accuracy and efficiency.
• Effective written and verbal communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Understanding HUD guidelines and housing programs is a plus.

Work Environment and Physical Demands:

• Work is performed primarily in an office environment and property
• May involve standing, walking, bending, and lifting up to 25 pounds.
• Occasional local travel may be required for events or training.

BENEFITS

None Little Rock Housing Authority d/b/a Metropolitan Housing Alliance is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.

Pay:

$11.00 - $15.00 per hour Expected hours: 20.0 per week

Work Location:

In person