An Office or Administrative Assistant performs administrative work in an office. Works in a wide variety of office settings, such as a company or business, or a government office or school. Manages paper and electronic files, uses office equipment including computers, responds to phone calls and emails, routes mail and maintains calendars and schedules.
Location Administrative Assistant Cyrus Works - 4.0 North Little Rock, AR Job Details Full-time 17 hours ago Qualifications Computer operation Guest relations Phone communication High school diploma or GED Fax machines Emotional safety support Working with families Productivity software Faxing Technical Proficiency Full Job Description The Location Administrative Assistant is a first point of contact for many families, visitors, vendors, and callers and must represent the funeral home with warmth, compassion, discretion, and professionalism. They manage a variety of administrative, financial, customer service and operational responsibilities while maintaining accurate records and ensuring timely communication between the location and corporate support teams.
DUTIES/RESPONSIBILITIES
Serve as a knowledgeable and helpful first point of contact for families, clients, suppliers, and other visitors in a professional and friendly manner. Functions as the front-line contact when the Location Manager or Funeral Director are unavailable and ensure prompt and correct communication flow to the proper party. Answer and direct phone inquiries to the proper team members in a professional and courteous manner. Demonstrate empathy, patience, and professionalism when interacting with grieving families and individuals experiencing stressful or emotional circumstances. Provide general administrative support to the location manager and employees, which could include organizing and scheduling meetings, as needed. Enter, maintain, and update At-Need and Pre-Need service and sales information in applicable systems, including Passare. Assist with the preparation and processing of insurance claims and related documentation. Partner and cross train with the corporate accounting team to support location-level financial and administrative processes. Sort incoming mail, faxes, and deliveries for distribution. Purchase, receive and store office supplies, ensuring basic supplies are always available. Maintain up-to-date and correct record keeping and filing systems. Address routine questions and concerns promptly and professionally, escalating matters to management or the appropriate team member when necessary. Help ensure every family and guest receives a consistent, positive experience that reflects the funeral home's standards and values. Ensure the location is always presentable by maintaining an organized, professional and welcoming, reception, and office environment. Performs other related duties as assigned.
REQUIRED SKILLS/ABILITIES
Service-oriented with the ability to understand and assist grieving families in difficult and stressful situations. Excellent written and verbal communication skills including active listening and exceptional telephone and customer service skills. Proficient computer skills with the ability to learn and effectively use new technology and software systems. Preferred experience with MS Office products and/or Google Workspace platforms. Experience with Funeral Service software, such as Passare, Tukios, etc., preferred. First-hand experience with office machines (i.e., printer/scanner, fax machines, etc.) Strong attention to detail and commitment to accuracy. High level of professionalism, emotional maturity, discretion, and sound judgment. Initiative-taking - does not wait to be told, rather sees the need, and works to fulfill. Excellent time management skills and ability to multi-task and prioritize work. Strong organizational and planning skills proven in a fast-paced and sometimes demanding environment. Demonstrated commitment to Smith Family Funeral Homes Core Values - Integrity, Kindness, Pursue Excellence and Teamwork.
EDUCATION AND EXPERIENCE
High school diploma or equivalent or higher, required; additional education or training in business administration, office management, customer service, or a related field is preferred. Experience working with administrative, accounting, scheduling, or customer relationship management systems, preferred. Customer service experience is required. Valid driver's license with an excellent and clear
MVR. PHYSICAL REQUIREMENTS
Prolonged periods sitting at a desk and working on a computer. Ability to stand, walk, bend, reach, and move throughout the funeral home and office environment as needed. Ability to lift and move boxes, office supplies, files, and other materials weighing up to 15 pounds.
WORKING CONDITIONS
Work may involve exposure to emotionally sensitive situations and interactions with individuals experiencing grief or loss. Work is primarily performed in a professional funeral home and office environment. Working hours are generally 8:00 AM to 4:30 PM, Monday through Friday, and may occasionally work extended hours. Hours could fluctuate based on location. The Location Administrative Assistant is a first point of contact for many families, visitors, vendors, and callers and must represent the funeral home with warmth, compassion, discretion, and professionalism. They manage a variety of administrative, financial, customer service and operational responsibilities while maintaining accurate records and ensuring timely communication between the location and corporate support teams.
