Program Support Assistant (OA)

Program Support Assistant (OA) at Veterans Affairs, Veterans Health Administration in North Little Rock, Arkansas, United States Job Description Summary This position is in Facilities Management Service, Little Rock, AR. The primary purpose of this position is to assist in the implementation and management of the IBM Maximo Asset Management system, as well as other administrative responsibilities for the service. IBM Maximo Asset Management is an asset management life cycle and workflow process management system used to manage both asset operations and business processes Responsibilities Your duties can include but are not limited to the following: Locates and selects appropriate guidelines, references and procedures in order to plan and carry out assignments, resolve most conflicts that arise, and coordinate work with others as needed. Generates memorandums, forms, reports and other correspondence, using available word processing software. Researches engineering invoices by verifying purchase order numbers and coordinates with Engineering Service, VISN 16 Network Contract Officer, vendors, and service contacts to reduce delinquent orders. Monitors and assigns appropriate vehicles to provide transportation services to the Laundry Facility, Nutrition and Food Service, Medical Service, Nursing Service, and Medical Administration Service according to schedules established. Maintains daily time sheets and processes daily time sheets for Engineering employees. Monitors equipment service contracts, records, and contracts vendors as required to ensure that equipment is serviced on time in accordance with service contract specifications. Produces written information, which may include technical material, that is appropriate for the intended audience. Develops and maintains service and office date files and records for Engineering Service. Ensures all phases of sections clerical support positions are adequately always covered. Communicates clearly over the phone and in written form. Maintains record in accordance with Records Control Schedule 10-1. Applies training, experience, and knowledge of rules and procedures to perform a full range of clerical assignments and resolve recurring problems.

Work Schedule:

Monday - Friday, 7:00AM - 3:30PM (subject to change based on the needs of the facility)

Virtual:

This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD04526

A Relocation/Recruitment Incentives:

Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959

Physical Requirements:

The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/18/2026.

Time-In-Grade Requirement:

Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note:

Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:

Specialized Experience:

You must have one year of specialized experience, equivalent to the GS-5 level in the Federal service, that equipped you with the particular knowledge, skills, and abilities (KSA's) needed to successfully perform the duties of the position and that is typically in or related to this Program Support Assistant (OA) position to be filled.

Specialized experience includes:

1) Experience in providing administrative support such as answering telephones, referring visitors, providing information; utilizing electronic systems such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics; 2) Experience in processing documents and reports; establishing, updating, and maintaining office files and records; 3) Experience utilizing electronic systems to gather, review, input, update, access, organize, process, and to maintain information for department functions. This experience must be supported by your resume to be creditable. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level.

Note:

Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA)

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