Front Office Associate Desert Valley Pediatrics - 3.2 Litchfield Park, AZ Job Details 16 hours ago Qualifications In-person patient registration Patient scheduling systems Health insurance co-pays Greeting customers Patient demographics Scanning Assisting medical staff Phone call screening Internal employee customer service Clinical information systems Document imaging Telephone systems Multi-line phone systems Handling patient inquiries Patient data collection Managing patient records Patient scheduling via phone Entry level Full Job Description We are a long standing Pediatric office and we are looking for dedicated Front Office Associates. We are a busy office with a passion for helping families, especially children. Our Front Office Associate generally serves as a first line contact for our parent and patient population providing the first impression of our customer service, it being the focus for this role. The position handles a variety of tasks such as taking inbound calls, booking & confirming appointments, appointment check-in and -out. The employee will work closely with other departments, also providing great internal customer service, in a supportive role helping to round out great patient care.

ESSENTIAL FUNCTIONS

Schedule and check patients in using PM/EMR system. Answer a multi-line phone system, screen calls, take messages, and provide information. Obtain, verify and update patient information and provide support services to patients and medical staff. Verify insurance information. Collect co-pays and patient balances. Scan documentation into patient charts. If you enjoy being busy, we welcome you to apply to join our team.