Service Department Administrative Assistant

Papago Vans is looking for a reliable, organized and customer focused Administrative Assistant to support our service department. This position will handle inbound service calls, customer emails, scheduling, payments and administrative support for the Service Manager. The right person will be detail oriented, responsible and able to learn quickly. This role requires someone who can become familiar with van conversion terminology, common parts, services we offer and services we do not perform. Responsibilities Answer inbound service calls and respond to customer emails. Gather customer information, vehicle details, photos and service requests. Process and schedule service requests from customers and the Papago Vans warranty department. Help schedule service appointments, drop offs and pickups. Prepare customer information for the Service Manager to review and quote. Assist with creating, updating and sending estimates or invoices. Collect and track deposits and payments. Coordinate warranty work, wheels and tires, lift installs and other service appointments. Help organize the daily service schedule and pending quote list. Prioritize urgent customer needs and track follow ups for the Service Manager. Keep customers updated on quote status, appointments and service progress. Track parts, appointment notes, customer requests and service records. Follow up with customers after service is complete. Qualifications Strong customer service and communication skills. Highly organized and detail oriented. Reliable, responsible and able to follow through. Comfortable answering phones and working directly with customers. Able to learn new terminology, systems and processes quickly. Moderate computer skills, including Microsoft Word, Excel, Google Docs or similar programs. Experience with scheduling software or customer management systems is a plus. Able to manage multiple tasks in a busy service environment. Ideal Candidate The ideal candidate enjoys organization, customer communication and keeping a busy department running smoothly. This person should be proactive, professional and comfortable helping both customers and the internal team stay on track. Why Join Papago Vans? Papago Vans has a great team atmosphere, a fun work environment and a strong company culture. We work hard, take pride in what we do and enjoy company activities and team get togethers. Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) Paid holidays Company activities and team events

Pay:

$22.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person