Job Summary

•Administrative Assistant (SOAZ-Req #13907, Phoenix, AZ)

Position:

Administrative Assistant

•

Department:

Business Operations

•AZDES

•

DBME Location:

4000 N. Central Ave. Ste 1800, Phoenix, AZ 85012 (Onsite; may become hybrid after training)

Duration:

Through 06/30/2027

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Schedule:

Mon-Fri, 8:00 AM

•5:00 PM (40 hours/week)

Pay Rate:

$16/hour (W2)

Start Date:

Dependent on interviews, onboarding, and agency approval

Key Responsibilities:

Operate switchboard/communication systems: answer, direct, and transfer calls; manage visitor check-ins; take messages; provide information.

Perform general administrative tasks:

maintain records, sort mail, manage paging systems, provide basic customer service. Schedule and coordinate consultative examinations (CE) for claimants; locate specialized doctors, follow up with claimants, print and mail exam packets, fax paperwork as needed. Respond to inquiries from claimants, vendors, doctors, attorneys, and other stakeholders regarding claim status, appointments, and transportation assistance. Contact claimants and medical sources to provide appointment details, collect pending paperwork, and obtain reports or authorizations. Disseminate and track completion of daily assignments using tracking systems. Conduct case development activities requiring analysis and judgment.

Required Skills:

Customer service experience (internal/external) Scheduling/front desk experience Computer proficiency

Preferred Skills:

Bilingual abilities

Additional Requirements:

Must pass an extensive internal background check (may take up to a month) and drug screening via HireRight (Global ID/facial biomatrix required). Candidates must be local (Phoenix, AZ area), state current location on resume, be available for in-person interviews, and start within 2 weeks of offer.