Resident Service Coordinator (30-40 Hours Per Week)- Park Webster

Who We Are With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner's association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. Action Property Management is seeking a Resident Service Coordinator to join our team at our luxury association, Park Webster, in Alameda. The Resident Services Coordinator is the primary point of contact for residents, ensuring a seamless and positive living experience. This role involves managing resident inquiries, maintaining access systems, coordinating common area reservations, and assisting with community events. Additionally, the Resident Services Coordinator supports the Manager with administrative tasks and serves as their backup in their absence. The ideal candidate is highly organized, customer focused, and thrives in a fast-paced environment.

Compensation:

$30.00

Per Hour Schedule:

Monday•Friday 40

Hours Per Week:

8:30 AM•5:00 PM 30

Hours Per Week:

9:00 AM•3:30

PM Job Responsibilities:

Serve as the primary point of contact for residents. Provide exceptional customer service by assisting residents with inquiries, account information, and maintenance requests. Manage and maintain the community access system and resident registration records. Facilitate and oversee common area reservations, including processing applications and coordinating event logistics. Conduct daily property inspections, document issues, and generate work orders as needed. Act as a liaison between management and residents, ensuring smooth communication and issue resolution. Prepare and distribute community communications, including e-blasts, bulletin postings, and resident updates. Coordinate and attend HOA and community events to ensure seamless execution. Oversee invoice coding and assist with budget tracking. Manage all resident move-in and move-out procedures, including documentation and coordination. Assist maintenance and management teams with large-scale projects. Support the Community Manager in preparing board packets, board meeting materials, and presentations. Handle all architectural submittals, conduct architectural meetings with committee members, and manage meeting minutes, notifications, and reports. Other duties as assigned Qualifications /

Requirements:

Must be over 18 years of age and successfully pass a pre-employment background check and drug screening High School diploma or equivalent. College degree is preferred. Minimum of 2 years of customer service experience. Preferably in property management, customer service, hospitality. HOA experience is a plus. Polished and professional appearance and demeanor Upbeat and positive team player attitude Strong judgment and solutions-oriented Proactive customer service approach Proficiency in Microsoft Office Suite applications such as Word, Excel, Outlook. Capable of using Action's property management software. Ability to multitask and manage competiting priorities in a fast paced environment. Strong problem solving skills, attention to detail, and ability to work both independently and collaboratively.

Team Member Perks:

Collaborative Culture:

Work in an environment that values teamwork, innovation, and mutual respect.

Comprehensive Benefits:

Competitive salary, health insurance, and 401(k) matching.

Work-Life Balance:

Enjoy PTO plus sick time, holiday pay, and even your birthday holiday.

Technology Investment:

Work with the industry's leading tools and resources to ensure efficiency and empower team members to succeed.

Team Member Exclusive Discounts:

Enjoy special discounts on retail, travel and entertainment through ADP LifeMart Commitment to

Growth:

Be a part of a company that prioritizes success and provides the support needed to thrive and achieve organizational goals. Why You'll Love Working at Action At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact. Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #LI-MM1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.