Service Coordinator

Service Coordinator Harrington Industrial Plastics - 2.9 Baldwin Park, CA Job Details Full-time $70,000 - $85,000 a year 4 days ago Benefits Paid jury duty Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Flexible spending account Paid time off Employee assistance program 401(k) matching Bereavement leave Life insurance Qualifications Safe work practices Financial forecasting Customer relationship building Sales 5 years Financial reporting Staff scheduling Mid-level Improving operational efficiency Administrative experience Client invoicing Quality assurance audits Driver's License Continuous improvement Team management Driving Trade school Computer skills Quality audits SyteLine Leadership Delegation Communication skills Customer complaint resolution Full Job Description PumpMan, a Harrington Company, is a leading provider of pump systems and on-site maintenance and repair services for customers in the commercial, industrial, and municipal market sectors. Founded in 1977, PumpMan has locations throughout the Unites States and is actively expanding its network to deliver services to a wider area and broader customer base. PumpMan joined the Harrington family of companies in 2023, and, in combining forces, created an industry leading single source provider for process solutions products, design, installation, maintenance, and repair. We are also committed to stocking products in branches and regional distribution centers, allowing us to deliver unmatched customer service by having a wide variety of products immediately available. Our national footprint, dedication to service and highly trained, passionate team members have made Harrington and PumpMan prominent, highly respected names in our industry and enabled our success for more than 6 decades. We realize our greatest asset is our people and we are dedicated to offering opportunities for training, personal growth, and career advancement. If you are looking for an excellent company that offers not just a job, but a career path, then come join our winning team!

Responsibilities:

Delegating and directing service tasks, monitoring the progress of current projects, and managing our service team members to ensure the team's objectives and sales goals are met. Oversees the timely creation, completion, and accuracy of work orders to assure jobs can be executed quickly and accurately. Handling customer service calls and complaints and concerns quickly and professionally to maintain good customer relationships and to ensure repeat customers. Assisting with or performing administrative tasks, such as managing and updating invoices, processing new service orders, and tracking inventory. Auditing our service department to ensure the company's high standards, efficiency, and productivity goals are met. Oversee the scheduling of our technicians for small to large projects with tactical skills to continuously adjust and adapt scheduling to changing needs. Coordinate and manage weekly service meetings. Continually updates Syteline system data build/entry, invoicing, ordering equipment. Account for labor hours. Respond to emergency line service requests. Interprets job orders, field service requests and estimates worker hour requirements for completion of job assignments. Recommends measures to improve production methods, equipment performance, and quality of product. Analyzes and resolves work problems or assists workers in solving work problems. Performs duties in a professional manner and works well with others or in a team setting. Observes safe work practices and safety methods; performs other duties as assigned. Work with GM and Finance Manager to forecast and report service financial information Provide GM and Finance Manager with tracking info, as required.

Required Qualifications:

Two-year college, technical school, trade school; or five to ten years related experience and/or training; or equivalent combination of education. Previous sales and/or management experience in a fast-paced service company is preferred Strong industry knowledge Excellent leadership, communication, sales, and customer service skills Can easily work with complex computer software and analytical tools Continuous improvement skillset and organizational best practices Strong creative thinking and problem-solving skills The ability to work under pressure and handle stress Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization. Must have a valid driver's license. PumpMan, a Harrington company provides an outstanding benefits package, designed to support our employees' health, financial wellness, and work-life balance, with options that go above and beyond standard offerings!

Insurance:

Medical Plans:

Choose from

HDHP/HSA

(with monthly company contributions) or a PPO option.

Spousal HRA:

SIHRA covers 100% of eligible expenses up to $9,400 per individual or $18,800 per family each calendar year.

FSAs:

Flexible spending options for health and dependent care expenses.

Dental:

Comprehensive, including orthodontic care for both children and adults

Vision:

Includes discounts on Lasik.

Telehealth & Concierge:

24/7 healthcare access with prescription services for enrolled members.

Life Insurance and AD&D:

Company paid life and AD&D coverage

Long Term Disability:

Company paid LTD program

Optional Coverages:

Short term disability, voluntary pet care, identity protection, voluntary life insurance with optional dependent coverage, plus supplemental critical illness, accident, and hospital indemnity.

Employee Assistance Program:

Professional support for employees during critical times.

Disability:

Options for both short- and long-term coverage.

Retirement:

401(K) &

Roth:

100% company match on the first3%, plus 0.5 match on the 4th and 5th%

Work/Life Balance:

Paid Time Off:

Start with 3 weeks, with the potential to accrue up to 5 weeks per year.

Holidays:

7 paid holidays, including the day after Thanksgiving.

Additional Leave:

Coverage for jury duty, witness duty, and bereavement leave. Harrington continuously seeks new ways to enhance benefits to help our employees thrive in every area of their lives. Harrington is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, gender identity, sexual orientation, disability status, protected veteran status, age, or any other characteristic protected by law. #PM-OPS