Key responsibilities include:

Assists the public and internal customers, both in person and by telephone. Responds to complaints and requests for information, refers callers to appropriate City staff as needed. Utilizes a computer to input service requests for maintenance and repair issues via incoming phone calls, voicemail 'hotlines' and emails. Exercises good judgement using department processes and procedures. Types, word processes and proofreads a variety of documents and forms. Maintains accurate and up-to-date files and records for assigned areas. The ideal candidate for this position will: Possess excellent Customer Service skills and work well in a fast-paced environment, with frequent interruptions and a high degree of public contact by phone and in person. Effectively work as part of a team and maintain positive relationships with co-workers. Be competent in spoken and written English usage, spelling, grammar and punctuation. Must have basic computer skills and be proficient with Microsoft tools and various software applications. Education /

Experience:

Education equivalent to completion of the twelfth grade. One year of increasingly responsible clerical experience and extensive public contact. Additional specialized course work in secretarial science, office practices, or related field and computers or computer software programs is highly desirable. Bilingual in Spanish is highly desirable

Certificate:

Must have the ability to type 35 net words per minute. Must attach a certificate issued within the past six months certifying the ability to type/keyboard at a rate of 35 net words per minute. Internet typing certificates will be accepted. Failure to attach a valid typing certificate to the application will result in automatic disqualification. Online verifiable typing certificates will be accepted from one of the following websites: Ratatype.com; Typing.com; or Freetypinggame.net. Please note that we reserve the right to ask for an additional test to be completed in person, as part of the testing process.

Wage & Hours:

$20.99 - $28.13 per hour 1,500 hours per fiscal year (July 1 - June 30). The Public Works Yard Part-Time Schedule requires various weekdays : Monday-Thursday 6:30 a.m. - 4:00 p.m. and Fridays 6:30 a.m. - 3:00 p.m.

NOTE:

The City of Escondido is committed to a drug and alcohol free workplace. A background investigation including

LIVESCAN

fingerprinting, medical examination, will be conducted following a conditional offer of employment. Public Works Department/Streets Division 475 N. Spruce Street, Escondido, CA 92025 Telephone (760) 839-4668 www: escondido.org

Final Filing Deadline:

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