Overview Windhorse E-Bike is a growing company specializing in electric bikes, scooters, parts, and related products. We sell our products through multiple channels, including online marketplaces, dealers, and direct customers. We are seeking a proactive, detail-oriented, and bilingual Office Assistant / Customer Service Coordinator to join our team. This role will support daily office operations while serving as an important point of contact for our customers. The ideal candidate is fluent in both English and Chinese , has excellent communication and organizational skills, and is comfortable communicating with customers by phone, email, and other channels. You will be responsible for answering customer questions, providing order and product information, assisting with after-sales service, and supporting general office and administrative tasks. Responsibilities Answer customer inquiries by phone, email, text, and other communication channels in a professional and timely manner Communicate fluently in both English and Chinese with customers, vendors, and team members Provide professional and friendly customer service and follow up on customer requests until they are resolved Assist with after-sales service , including returns, exchanges, warranty claims, replacement parts, and customer complaints Coordinate with the warehouse, sales, technicians, and management to resolve customer issues Enter and maintain customer, order, inventory, and service information accurately Answer and route incoming phone calls and maintain professional phone etiquette Assist with scheduling appointments, meetings, deliveries, and other office activities Maintain organized physical and digital filing systems Assist with office supplies, inventory, purchasing, and general office management Prepare basic reports, spreadsheets, and other administrative documents Perform other administrative and operational duties as needed Qualifications Fluent in both English and Chinese — required Strong verbal and written communication skills in both languages Previous experience in customer service, office administration, sales support, or a similar position preferred Strong customer service skills and a positive, professional attitude Ability to answer customer questions clearly and patiently Strong computer skills and proficiency with Microsoft Office, Excel, Outlook, and other office software Experience with QuickBooks, Shopify, Amazon, Walmart, or other e-commerce platforms is a plus Strong organizational skills and attention to detail Ability to prioritize multiple tasks in a fast-paced environment Ability to work independently and communicate effectively with different departments Experience with inventory, order processing, warranty, or after-sales service is a plus Ideal Candidate The ideal candidate is someone who is friendly, responsible, organized, and good at communicating with people . You should be comfortable talking with customers, understanding their concerns, finding solutions, and following up until the issue is resolved. Bilingual English/Chinese communication is an essential requirement for this position.

Pay:

$20.00 - $22.00 per hour Expected hours: 40.0 per week

Language:

English and Chinese (Required)

Work Location:

In person