Office Administrative Assistant at Precise Garage Doors Services Office Administrative Assistant at Precise Garage Doors Services in Lemon Grove, California Posted in 2 days ago.

Type:

full-time Company Description Precise Garage Door Services is a family-owned company specializing in fast, reliable garage door repairs, replacements, and installations for residential and commercial properties across San Diego and Riverside counties. The in-house team manages everything from basic hardware replacements, such as springs and cables, to custom garage door designs and system conversions. The company offers 24/7 emergency service with no trip fees, free estimates, and craftsmanship that is backed by a quality guarantee. Known for honest pricing and quick response times, Precise Garage Door Services focuses on providing long-lasting solutions and dependable customer service. Team members join a hands-on, service-driven environment supporting customers throughout the region. Our ideal candidate is a dependable team player and self-starter who can confidently juggle phones, scheduling, dispatching, customer questions, estimates, and administrative responsibilities. Because we are a small business, every team member makes a meaningful impact, and we are looking for someone who takes pride in being helpful, organized, and proactive.

Pay:

$18.00 - $20.00 per hour Job description: Duties Dispatch and coordinate technicians throughout the day, prioritizing service calls and adjusting schedules as needed. Schedule customer appointments efficiently while considering technician availability, location, urgency, and estimated job times. Answer incoming calls and provide friendly, professional, and knowledgeable customer service. Communicate with customers regarding appointments, arrival times, service questions, estimates, and follow-ups. Handle multiple phone calls, customer requests, and scheduling changes while maintaining a calm and professional demeanor. Prepare customer estimates and assist with gathering job information, pricing, and service details. Communicate effectively with technicians to ensure they have the information and resources needed to complete their jobs. Follow up with customers regarding estimates, scheduled work, parts, and outstanding service needs. Enter and maintain accurate customer, job, scheduling, and service information in company software and spreadsheets. Manage digital and physical files, paperwork, invoices, work orders, and other business records. Assist with general office administration, including scanning, copying, filing, mailing, ordering supplies, and maintaining office organization. Monitor schedules throughout the day and proactively address conflicts, delays, cancellations, and other changes. Assist ownership and management with various administrative and operational tasks as needed. Help maintain a positive, professional, and organized office environment. Other duties as assigned Experience Previous office administration, dispatch, scheduling, or customer service experience preferred. Exceptional attention to detail, accuracy, and organization. Excellent communication and professional phone etiquette. Strong multitasking, time-management, and problem-solving skills. Ability to prioritize and stay calm in a fast-paced environment. Proficient with computers, email, Microsoft Office, and spreadsheets. Ability to learn new software and systems quickly. Reliable, dependable, and able to work independently and as part of a team. Positive attitude, strong work ethic, and willingness to learn. Garage door or home-service industry experience is a plus, but not required. Join us to be part of a vibrant team where your organizational talents and technical skills will make a real impact! We value proactive professionals who excel at multitasking, communication, and delivering exceptional support every day.