Administrative Secretary Los Altos Boots - 4.3 Paramount, CA Job Details Full-time From $18 an hour 19 hours ago Qualifications Bilingual Foreign language proficiency Computer operation Customer returns handling Phone communication Spreadsheets Sales order data entry Attention to detail Productivity software Order inquiry handling Technical Proficiency Quality data entry Full Job Description About the Role We are seeking a reliable and detailed-oriented bilingual adminstrive secretary to join our team. In this role, you will serve as a primary point of contact for our customers and sales team, handling phone inquiries, processing orders, and providing product assistance. You will also manage routine administrative tasks, such as data entry and processing product returns. We are looking for someone eager to learn our products and to provide clear, technical guidance to clients while keeping daily operations running smoothly.

Key Responsibilities Customer Communication:

Answer incoming phone calls and messages, address client questions, and deliver professional, courteous support in both English and Spanish.

Order Management & Follow-Up:

Process customer orders, track fulfillment status, and follow up directly with clients and sales representatives to ensure accurate delivery.

Product Knowledge:

Learn the basic but technical details of our products and company operations to confidently answer technical inquiries and guide customers to the right solutions.

Data Entry & Operations:

Import sales and customer data accurately into our internal systems.

Returns Processing:

Check, verify, and log returned items according to company guidelines.

General Administrative Support:

Assist with routine office tasks, order organizing, and general team support as needed.

Qualifications & Requirements Language:

Full fluency in both English and Spanish is required.

Communication Skills:

Excellent phone etiquette and clear, professional written communication.

Technical Aptitude:

Ability and willingness to learn technical product specs, features, and company processes quickly.

Computer Skills:

Comfortable with basic computer systems, spreadsheet management (data import/export), and office software. Attention to

Detail:

High accuracy in entering order information and verifying returned goods. How to Apply Please submit your resume and/or contact information.

Pay:

From $18.00 per hour

Work Location:

In person