The shift for this position is Monday-Friday 8am-5pm. Statement of the Job This role is responsible for providing administrative support to the corporate administrative team by handling general office tasks and duties such as directing communications between colleagues and customers, entering data, maintaining office equipment and functions as the front desk receptionist. Essential Duties and Responsibilities 1. Administration and Reception a. Provide excellent customer service while directing all incoming calls. b. Appropriately distribute mail, incoming faxes, and emails. c. Greet visitors in a professional manner. d. Create and close purchase orders from subcontract laboratories. e. Assist the Client Services team with processing, follow-up and filing of reports and invoices from Subcontract laboratories. f. Act as the point of contact for internal and external clients. g. Maintain filing systems. h. Operate fax machines, printers, phone systems, and other office equipment. i. Order and stock office supplies. j. Supervise and/or perform special projects as required. k. Occasionally run company errands and perform other tasks as needed. l. Follow company policies, procedures, and their managers' instructions to perform tasks requested. 2. Staff Development a. Adopt and communicate the company vision, mission, and values. b. Actively participate with manager for coaching and development. c. Track key performance indicators and employee scorecard metrics. Requirements The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or degree equivalent with at least two years of experience in customer service.
• Meet the required level of competency in Babcock Laboratories' Competency Matrix.
• Demonstrate the company core values consistently.

Physical Demands The physical demands are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands to manipulate computers, file, reach with arms and grasp with hands. The employee is occasionally required to stand, operate a motor vehicle, walk, and bend. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to a moderate noise level. Employees may also be exposed to unpleasant smells and hazards such as chemicals and fumes.

Pay:

$17.19 - $19.10 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Experience:

Customer service: 2 years (Required)

Work Location:

In person