We are seeking an organized and dependable Dispatcher/Administrative Assistant to support the daily operations of our appliance repair office in San Mateo. This role serves as a central point of communication between customers, technicians, and the office. The ideal candidate is comfortable managing multiple priorities, communicating with customers, maintaining detailed records, and working independently. Previous appliance repair experience is helpful but not required; we are willing to train the right candidate. Duties include, but are not limited to: Answer incoming calls and emails and assist customers with scheduling, service questions, and appointment updates. Schedule service appointments and accurately maintain customer and job information in dispatch software. Coordinate and dispatch daily routes for 3-4 appliance repair technicians, including communicating schedule changes throughout the day. Review upcoming appointments and ensure technicians have the necessary parts and job information prior to service. Order appliance parts, track orders, and coordinate follow-up appointments once parts are received. Maintain accurate job documentation and track open service calls through completion, including service notes, estimates, parts information, customer records, and jobs requiring additional visits. Prepare and communicate estimates to customers and update job records as needed. Perform general administrative duties, including data entry, filing, and office organization. Provide administrative support and assist with other daily office operations as needed.

Qualifications:

Strong customer service and communication skills. Excellent organization and attention to detail. Ability to prioritize multiple tasks and adapt to changing priorities throughout the day. Strong follow-through and ability to track open tasks through completion. Comfortable working independently. Basic computer proficiency and ability to learn dispatch/service-management software. Previous customer service, administrative, scheduling, or dispatch experience preferred. Appliance repair or service-industry experience is a plus, but not required. High school diploma or equivalent. Must be able to successfully complete required pre-employment screening.

Benefits & Perks:

Paid holidays after completion of the probationary period. Your birthday off Flexible scheduling, including flexibility around college class schedules Snacks and refreshments provided onsite Weekends off On-the-job training Casual dress code

Position Details:

This is an in-person position located in San Mateo, CA.

Schedule:

Monday-Friday. Full-time hours are 8:00 AM-5:00 PM. Part-time schedules may also be considered, with flexibility around college class schedules for the right candidate.

Job Types:

Part-time, Full-time Pay:

$20.00 - $25.00 per hour

Benefits:

Flexible schedule

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person