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Administrative Assistant
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Career Insights for Office / Administrative Assistant (General)
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Based on California data
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What they do
An Office or Administrative Assistant performs administrative work in an office. Works in a wide variety of office settings, such as a company or business, or a government office or school. Manages paper and electronic files, uses office equipment including computers, responds to phone calls and emails, routes mail and maintains calendars and schedules.
$50,177 / year median in California
-12% projected decline
Job Description
- Branch Office Support Representative
- Location:
- Santa Clara, CA
- Pay:
- $21.00-$23.00/hour
- Hours:
- 8:30 AM-5:00 PM
- Schedule:
- Full-Time
- Work Arrangement:
- On-site — this position is not eligible for telecommuting
- Job Summary
- We are seeking a
- Branch Office Support Representative
- to support the daily operations of our branch office and management team. This position combines customer service, administrative support, data entry, patient coordination, and equipment preparation. The ideal candidate is organized, dependable, comfortable working with patients and customers, and able to manage multiple tasks in a busy office environment.
- Key Responsibilities
- + Support the Sales team with patient documentation and processing requirements.
+ Serve as the first point of contact for customers by phone and in person.
+ Assist with patient intakes, appointment confirmations, and scheduling.
+ Review customer information and assist with processing and delivery coordination.
+ Complete post-delivery work order confirmations and data entry.
+ Assist with Positive Airway Pressure (PAP) class coordination and paperwork.
+ Perform downloads from respiratory monitoring devices as directed, including apnea monitors, oximeters, and CPAP devices.
+ Perform functional tests on certain respiratory equipment as required.
+ Support audit and documentation requests.
+ Assist with the overnight oximetry program.
+ Collect billing and payment information when needed.
+ Assist patients with equipment setup and returns.
+ Explain insurance coverage and out-of-pocket expenses to patients.
+ Process payments and reconcile daily receivables.
+ Perform scanning, filing, faxing, and general administrative duties.
+ Assist with warehouse and patient equipment preparation.
+ Make outbound customer satisfaction calls to patients and referral sources.
+ Order office supplies and inventory as needed.
+ Perform other duties as assigned.
- Qualifications
- + •High School Diploma or GED required.
- + •2+ years of office-related experience.
- + Strong customer service and communication skills. + Comfortable working with computers and performing data entry. + Excellent organizational and multitasking abilities. + Ability to work effectively in a team-oriented environment. + Strong attention to detail and accuracy. + Professional and compassionate approach when working with patients and customers.
- Why Join Us?
- This is a great opportunity for an experienced office professional who enjoys
- customer service, administrative work, and helping patients
- . You'll play an important role in keeping branch operations running smoothly while providing excellent service to patients and referral partners.
- Pay & Schedule
- $21.00-$23.00/hour
- 8:30 AM-5:00 PM
- Full-Time | Santa Clara, CA
- On-site position
- As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.
_Please note:
The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type._ Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly ® . You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment\_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Benefits
- Paid Time Off (PTO)
- Sick Leave
- Other Retirement and Savings
- Health Insurance