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PH
PIH HEALTH
Front Office Representative II
Entry-Level JobVerifiedNo experience needed
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Based on California data
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What they do
A Front Office Assistant greets people in an office, handles calls, and provides administrative assistance for the office. Organizes files and assists with record keeping and data base management. Manages office mail, email and text correspondence. Greets visitors, clients, patients or vendors who come to an office. Answers phone calls and directs inquiries to other staff.
$44,826 / year median in California
+5% projected growth
Job Description
The Front Office Representative II works with the Office Manager and/or Assistant Supervisor to maximize front office efficiency and perform various procedures associated with routine patient encounters; works closely with Office Manager and other members of the front office team to trouble-shoot and resolve problems, maintains positive relationships with patients, family members, visitors, and fellow employees. PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women's health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation's top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram. Required Skills Knowledge of computer keyboard and 10 key touch, ability to type at least 40 words per minute. Knowledge of computer practice management systems and other computerized systems (Microsoft Office programs, electronic health record systems). Demonstrates good telephone management skills. Knowledge of ICD-9 CM and CPT coding systems. Good organizational skills. Ability to identify and solve problems. Demonstrates good communication skills, bilingual helpful.