Front Office Coordinator

Job Summary IV Lounge CT Schedule:

Tuesday-Friday (Full-Time) Saturday- Needed Basis About IV Lounge CT At IV Lounge CT, our mission is to empower you to take control of your health from the inside out. Founded by Mary Elizabeth, a board-certified Nurse Practitioner with over a decade of experience in internal medicine, emergency care, and neurology, our practice blends advanced medical knowledge with a passion for preventative wellness. Mary's vision is simple: to provide elite care delivered through an exceptional service and experience , where feeling your best becomes part of your everyday lifestyle. With commitment to client-centered care, IV Lounge CT specializes in customized weight loss solutions, testosterone therapy, and IV vitamin infusions designed to optimize your energy, restore balance, and support long-term health goals. Whether you're just beginning your wellness journey or looking to take it to the next level, our team is here to guide, support, and celebrate your success every step of the way. We are seeking a dynamic and highly organized Front Office Coordinator to serve as the welcoming face of our organization. In this vital role, you will manage front desk operations, coordinate administrative tasks, and provide exceptional customer service to visitors, clients, and team members. Your energetic approach and attention to detail will ensure smooth daily operations and a positive experience for everyone who walks through our doors. This paid position offers an exciting opportunity to develop your office management skills while contributing to a professional and friendly environment. Key Responsibilities Patient Experience & Front Desk Operations Greet and check in patients in a warm, professional, and welcoming manner o Greeting patients by name and create a warm, professional, and welcoming environment. Manage appointment scheduling, confirmations, and follow-ups Answer phone calls, emails, and inquiries promptly and professionally Maintain a clean, organized, and inviting front office environment Bring a creative and proactive mindset to enhance the overall patient experience and office environment Demonstrate strong attention to detail, accountability, and ownership in all daily tasks Scheduling & Coordination Coordinate provider schedules and optimize patient flow Manage cancellations, rescheduling, and waitlists Ensure accurate and timely patient documentation and intake Ensure all daily patient balances are collected in full, maintaining accuracy and financial integrity Actively support patient retention and growth efforts, including rebooking existing patients and identifying opportunities to bring in new clients Stay up to date on new services, programs, policies, and operational changes, and confidently communicate these to patients Maintain a forward-thinking approach by consistently looking for ways to improve workflows, patient experience, and office efficiency Administrative & Operational Support Handle payments, memberships, and point-of-sale transactions • Run and track daily, weekly, and monthly reports, including key performance indicators (KPIs) related to scheduling, revenue, and patient flow Maintain accurate patient records in EMR/scheduling systems Support day-to-day office operations and workflow efficiency Assist with inventory tracking and basic supply coordination Team & Culture Collaborate closely with RNs, APRNs, and leadership Contribute to a positive, accountable, and team-oriented culture Support practice growth initiatives and operational improvements Provide light social media support in-office (content capture, posting assistance, promoting services and engagement) Collaborate closely with the leadership team to support ongoing growth initiatives and help drive the mission of the practice Qualifications Prior experience in a medical office, wellness practice, or customer-facing role preferred Strong communication and interpersonal skills Highly organized with strong attention to detail Ability to multitask and prioritize in a fast-paced environment Comfortable with technology (EMR systems, scheduling platforms, POS systems) Professional, polished, and dependable Preferred (But Not Required) Experience in aesthetics, IV therapy, concierge medicine, or wellness settings Background in healthcare administration or customer service roles Experience with membership-based or boutique practices What We're Looking For A long-term, reliable team member who takes ownership of their role Someone who thrives in a small, team-oriented environment A candidate who values professionalism, patient experience, and operational excellence An individual who wants to grow with the practice Schedule & Flexibility Primary schedule: Tuesday-Friday (Full-Time)- Saturdays- as needed Why Join IV Lounge CT? Be part of a growing, innovative wellness practice Work in a collaborative, patient-centered environment Opportunity for long-term growth and development Help shape the patient experience in a high-end care model

Pay:

$18.00 - $23.00 per hour

Work Location:

In person