A Front Office Assistant greets people in an office, handles calls, and provides administrative assistance for the office. Organizes files and assists with record keeping and data base management. Manages office mail, email and text correspondence. Greets visitors, clients, patients or vendors who come to an office. Answers phone calls and directs inquiries to other staff.
Keep patients moving—because every moment matters in orthopedic care. About the
Role:
In our high-volume orthopedic practice, the Appointment Scheduler is the engine that keeps everything running smoothly. You'll be the first point of contact for patients seeking relief from pain or injury—helping them get scheduled quickly, accurately, and with confidence. This role is ideal for someone who thrives in a fast-paced environment, can juggle multiple priorities, and stays calm under pressure.
What You'll Do:
Manage a high call volume with professionalism, efficiency, and empathy Quickly and accurately schedule, reschedule, and cancel appointments across multiple providers and specialties Collect and verify patient demographics and insurance information in real time Identify urgent needs and help prioritize patients appropriately Ensure all patient records are complete and detailed to support seamless clinical care Direct calls and inquiries to the correct departments without delay Stay on top of voicemails, internal messages, and task queues throughout the day Return patient calls promptly to maintain access and satisfaction Partner with the Clinic Director and clinical staff to accommodate urgent "work-in" appointments Assist with collecting outstanding balances when needed Contribute to a team-focused environment where flexibility and support are key
What You Bring:
High school diploma or equivalent Proven ability to thrive in a fast-paced, high-demand office setting Strong multitasking, problem-solving, and organizational skills Clear, confident communication and a patient-first mindset Solid computer skills; experience with EMR systems is a plus Prior experience in orthopedic, specialty care, or outpatient rehab strongly preferred A team-oriented attitude with a commitment to accuracy and efficiency Why Join Us? You'll be part of a dynamic orthopedic team where your work directly impacts how quickly patients receive care and start their recovery. If you're energized by a busy environment and take pride in keeping things organized and moving forward, this role offers a meaningful and rewarding opportunity.
Equal Opportunity Employer:
Coastal Orthopedics is committed to fostering a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
