Front Desk Staff

Front Desk / Patient Services Coordinator mentALLY Psychiatry is seeking a friendly, professional, and detail-oriented Front Desk / Patient Services Coordinator to join our growing outpatient psychiatric practice in Miami/Kendall. This individual will serve as one of the primary points of contact for our patients and play an important role in maintaining a welcoming, organized, and supportive office environment. This role is ideal for someone who is compassionate, organized, eager to learn, and comfortable working in a fast-paced mental health setting. No prior psychiatric experience is required. We are happy to train the right candidate. Responsibilities

• Answer incoming phone calls and text messages professionally and compassionately
• Schedule, confirm, and manage patient appointments
• Assist patients with intake forms, insurance questions, and general office inquiries
• Communicate with psychiatric patients in a calm, respectful, and empathetic manner
• Coordinate with providers and clinical staff regarding scheduling and administrative needs
• Maintain accurate documentation and data entry within our electronic medical record system
• Monitor and respond to emails and patient communications in a timely manner
• Verify demographic and insurance information
• Help maintain an organized and efficient front office environment
• Perform general administrative and clerical duties as needed Qualifications
• MUST be fully bilingual in English and Spanish
• Strong attention to detail and organizational skills
• Excellent communication and customer service abilities
• Comfortable answering high call volumes and multitasking
• Professional demeanor with the ability to remain calm under pressure
• Basic computer proficiency and ability to learn new systems quickly
• Reliable, punctual, and team-oriented
• Prior front desk, medical office, customer service, or administrative experience is a plus, but not required What We're Looking For We are looking for someone with a positive attitude, emotional maturity, and a genuine willingness to help people.

Because we work in mental health, compassion, discretion, and professionalism are extremely important in this role. The ideal candidate is someone who is coachable, dependable, attentive to detail, and able to communicate warmly with patients while still maintaining professionalism and office structure. Location mentALLY Psychiatry 10689 North Kendall Drive, Suite 211 Miami, FL 33176 To apply, please send your resume to: contact@mentallypsychiatry.com

Pay:

$15.00

• $22.

00 per hour

Language:

English and Spanish (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Miami, FL 33176 (Required)

Work Location:

In person