Job Overview Online Orders

▪ Print all online WIX & WordPress orders that come to the email

▪ Print 2 copies and write up orders accordingly

▪ Once orders are completed, check, file & mark online orders as completed

▪ Text WordPress orders and include order # to help limit customer questions Emails

▪ All emails need to be responded to within 24 hours

▪ I start in the morning by handling all the simple re-order emails then get into the more detailed requests

▪ Mock-up requests can be emailed to art.customapparel@yahoo.com

▪ Email customers directly to let them know their order is ready as well through Square Invoicing

▪ Orders that need invoicing come past my desk and are created via Square Invoicing

▪ When taking orders via email for invoicing, create a draft ahead of time to avoid errors as well as save time later on. It also helps keep track of orders if they go to different processes.

▪ We only send invoices via email (no text) so that they system can send reminder messages. Website Management

▪ I manage all our websites in terms of adding new products, updating pricing, creating spirit packs, as well as creating ordering pages for companies and groups.

▪ This can be learned on the job, not an intregal part of the "assistant" position. UPS

▪ We receive deliveries daily from UPS and FedEx that must be separated accordingly to fulfill orders - garments must be matched with paperwork & sent to the correct department.

▪ Backorders must be tracked and a copy of the paperwork must be kept on file for future fill. Ordering

▪ SanMar is our main supplier and is ordered daily, our other suppliers are ordered often but we try to wait until we have enough to make shipping. This must be carefully monitored however to avoid orders from getting too old waiting to be ordered.

▪ If a backorder is found when ordering, pull the paperwork and ask whomever took the order to verify if the customer is aware. If not, we reach out to the customer and see if they would like to wait on the backorder or we always try to offer a similar style that is in stock. Assisting on the Floor

▪ Customers need to be assisted at the front counter with placing their orders, setting up club or business accounts, sizing with on floor samples or size charts, as well as ringing out purchases via the point of sale system. Answering Phone Calls

▪ Assist with phone calls from customers asking questions about services, order updates, concerns with orders, invoicing and pricing, and assistance navigation websites. Join us as an Administrative Assistant to play a key role in creating a vibrant, organized workplace where your skills make a real difference! We value energetic individuals who are eager to contribute their talents while growing professionally within a supportive environment.

Pay:

$16.00 - $20.00 per hour Expected hours: 40.0 per week

Work Location:

In person