Administrative Assistant

COSTLEY-DUKES & ASSOCIATES INC 758

Atlanta Hwy NW, Ste A Winder, GA 30680 (470) 821-5820 Job Summary

COSTLEY-DUKES & ASSOCIATES INC

, an American Family Insurance agency in Winder, GA, is seeking a proactive, organized Administrative Assistant / Customer Service Representative (CSR) to support the Agency Owner directly. This is an in-office, part-time position (15-30 hours/week) focused on handling billing-related client calls, keeping document follow-ups on track, supporting marketing execution, and managing scheduling so the agency runs smoothly. No insurance license is required . Responsibilities Serve as the first point of contact in the office and on the phone; greet clients and manage inbound calls professionally Handle routine billing calls (payments, due dates, notices, reinstatement questions) and document outcomes clearly Track open items and perform consistent document follow-up (forms, signatures, proofs, etc.) to keep work moving Manage appointment setting and calendar coordination using Outlook (confirmations, reminders, reschedules) Maintain organized client records, scanning/uploading documents and ensuring accurate notes and activity tracking Support marketing activities such as creating/formatting materials in Canva, assisting with outreach lists, and helping execute weekly marketing tasks Use Salesforce (Relate) to log activities, update client information, and track tasks Build and maintain simple trackers in Excel as needed Support general office operations (supplies, mail, keeping the workspace professional and client-ready) Qualifications Prior experience in an administrative assistant, receptionist, or customer service role Strong organizational skills with reliable follow-through and attention to detail Confident phone communication and professional written communication Comfortable using technology and learning new systems; experience with Outlook and Excel required Experience with Canva and/or CRM systems (Salesforce/Relate) is a plus

Schedule, Pay & Benefits Schedule:

Part-time, 15-30 hours per week, in-office; flexible schedule within business needs

Pay:

Competitive pay based on experience

Benefits/Perks:

Life insurance; professional development assistance

• How to Apply
• Email your resume to (cc ) with the subject line: "Administrative Assistant/CSR - Winder GA - Ken Costley-Dukes"

• OTHER RESPONSES WILL NOT BE CONSIDERED

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Pay:

$15.00 - $50.00 per hour

Benefits:

Flexible schedule Life insurance Professional development assistance

Work Location:

In person