Description We are looking for a dependable Administrative Assistant to support office operations in Cedar Rapids, Iowa. This is a fully onsite role and is well suited for someone who works accurately, manages repetitive tasks effectively, and provides timely service to customers. The role focuses on identifying insurance-related products, retrieving the correct records or media, and maintaining documentation in line with retention standards. Success in this position requires strong organization, steady follow-through, and the ability to learn established business practices quickly.

Responsibilities:

• Review policy numbers to determine the correct annuity, life, health, membership, or related insurance product classification.
• Locate and obtain the appropriate files, documents, or media needed to complete customer requests accurately and efficiently.
• Maintain records in accordance with retention guidelines and ensure documentation is handled properly throughout its lifecycle.
• Manage a steady volume of standardized clerical work by following defined procedures and completing routine tasks with consistency.
• Organize daily assignments based on urgency and service expectations so customer needs are addressed within required timeframes.
• Build productive working relationships with both internal teams and external customers to support smooth request handling.
• Apply learned business rules and operational practices to complete work correctly and minimize errors.
• Contribute to departmental performance by meeting or surpassing established service level targets. Requirements
• Previous experience in customer service, clerical support, or general office administration.
• Ability to follow established procedures and complete repetitive, process-driven tasks with accuracy.
• Familiarity with handling records, documentation, or retained files in an office environment.
• Strong organizational skills with the ability to prioritize workload and manage multiple requests effectively.
• Capacity to learn policy-related guidelines, business practices, and product identification methods.
• Clear communication skills and the ability to work professionally with internal and external customers.
• Basic understanding of service level expectations and the importance of timely task completion.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .