Position Overview We're looking for a Customer Service & Sales Support Representative to serve as a key point of contact for our customers and dealers. This position combines customer service, order entry, sales support and account coordination. The ideal candidate is organized, responsive and comfortable working with customers by phone, email and in person while keeping orders, quotes and account information accurate and moving forward. This role is onsite in Washington, IA. Essential Job Functions Act as the primary contact for dealer and customer accounts (phone, email). Assist Territory Sales Manager with quoting, tracking, and follow-up on sales opportunities. Create and maintain sales materials (presentations, brochures, etc.). Manage order entry for the Sales Territory Manager. Coordinate with Shipping to ensure on-time delivery and pick-up. Identify efficient shipment methods, considering cost and timing. Manage a high volume of simultaneous customer inquiries across phone and email, prioritizing urgency while maintaining accuracy and professionalism. Balance multiple open orders, quotes, and customer issues concurrently while meeting deadlines and maintaining attention to detail. Adapt quickly to shifting priorities, supply chain disruptions, or urgent customer escalations without compromising service quality. Resolve customer issues by investigating concerns and proposing solutions. Stay informed on product updates and enhancements. Prepare weekly sales reports for the territory. Invoice accounts and follow up on outstanding payments. Uphold professional standards, representing the company with tact and diplomacy. Utilize HubSpot daily for account, quote, and lead management. Align with company mission, values, and safety practices. Perform other duties as assigned.

Requirements:

Knowledge, Skills, and Abilities Associate's degree or 2-5 years of experience in account management, customer service, or business administration. Excellent organizational and communication skills (written and verbal). Proven ability to build strong customer relationships. Proficiency with Microsoft Office (Word, PowerPoint, Excel, Outlook). Valid driver's license and a clean driving record. Self-motivated, able to work independently and in teams.

Job Type:

Full-time Pay:

$18.00 - $23.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance Application Question(s): Able to work onsite at the facility in Washington, IA?

Work Location:

In person