CLASSIFICATION

Full-Time, Non-Exempt

COMPENSATION

$17.00

• 20.

00 per Hour Based on Professional Experience

LOCATION

Idaho Falls, ID (1000 Riverwalk Drive, Suite 100, Idaho Falls, ID 83402)

POSITION SUMMARY

The Administrative Assistant plays a vital role in supporting daily operations by streamlining administrative processes, managing client communications, and ensuring a seamless office workflow. Serving as a central point of contact for clients, this role delivers exceptional service, and supports compliance-driven deadlines with professionalism, efficiency, and discretion.

FIRM SUMMARY

Founded in 1954, Cooper Norman is the largest Idaho‑based CPA and advisory firm, serving premier businesses and respected business owners nationwide. Our professionals are trusted advisors, delivering high‑demand services across every stage of the business lifecycle and helping clients navigate uncertainty through clear guidance, practical tools, and timely insights.

ESSENTIAL RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

• Provide comprehensive administrative support to ensure efficient and compliant office operations
• Answer incoming calls, schedule meetings, and assist clients with professionalism and discretion
• Support the growth and development of administrative staff through information sharing, training, and experiential learning opportunities
• Coordinate, prioritize, and complete multiple projects to ensure timely and successful outcomes
• Open and close the office daily, ensuring a professional, welcoming and clean environment throughout the day
• Deliver exceptional in-person and phone-based client service at occasional high volumes
• Manage special projects to support internal teams and Partners in advancing firm initiatives
• Contribute to overall team success by performing additional duties and responsibilities as assigned
• Greet or acknowledge those coming in the door as soon as possible.

EXPECTATIONS

• Persist through challenges, stay resilient under pressure, and follow through until the job is done.
• Proactively find solutions, adapt quickly, and make the most of available tools and opportunities.
• Listen to understand, value different perspectives, and treat others with respect and compassion.
• Take ownership of your actions, commitments, and results, and learn from your mistakes.
• Build confidence through honesty, consistency, transparency, and doing what you say you will do.

QUALIFICATIONS

• High school diploma or GED required
• 1-3 years of administrative or office support experience preferred, with client or customer interaction
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel
• Strong organizational, planning, and attention‑to‑detail skills
• Demonstrated commitment to delivering exceptional client service
• Ability to manage multiple priorities and projects in a fast‑paced environment
• Excellent written and verbal communication skills with a professional demeanor

EXPECTED HOURS OF WORK

This Full-Time position is typically expected to work between the hours of 8 am to 5 pm MST, Monday-Friday, with the exception to the commitment outlined below. 42-45 hours per week during Busy Season (January-April) and during the deadline periods in late August, September, and October 32-36 hours per week from May through early August 40 hours per week during November and December

SUPERVISORY RESPONSIBILITY

None

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and other office equipment.

PHYSICAL DEMANDS

The physical demands described are representative of those required to successfully perform the essential functions of this position. The role is primarily sedentary and requires the ability to sit, stand, walk, talk, and hear regularly, as well as use hands and arms for handling, reaching, and operating office equipment. Occasional filing and office tasks require bending, standing, opening filing cabinets, and lifting or moving files weighing up to 10 pounds frequently and up to 25 pounds occasionally. Specific visual abilities include close and distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Cooper Norman is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment. All employment decisions are made without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local laws. We value diversity and are dedicated to creating an inclusive environment for all employees.

Pay:

$17.00

• $20.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person