Job Overview Patriot Equipment Sales & Rentals is looking for a friendly, organized, and reliable Front Office / Customer Service Assistant to serve as the face and voice of our Lewiston location. In this role, you will greet walk-in clients, assist customers over the phone, write up equipment rental contracts, and coordinate logistics between our yard team, mechanics, and delivery drivers. Key Responsibilities

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Customer Support:

Greet walk-in customers warmly, answer incoming multi-line phone calls, and respond to rental inquiries or reservations.

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Rental Agreement Processing:

Create, open, modify, and close rental contracts and invoices accurately using rental management software.

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Equipment Guidance:

Help customers select the right tools and machinery (scaffolding, earthmoving equipment, trailers, power tools) for their project needs.

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Payment Handling:

Process customer payments, security deposits, and invoicing; manage daily drawer balance and receipts.

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Logistics Coordination:

Communicate with yard staff and CDL drivers to schedule deliveries, pickups, and equipment staging.

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Administrative Upkeep:

Maintain clean front-counter records, organize rental files, handle basic office inventory, and support branch management. Requirements & Qualifications

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Experience:

1-2 years of customer service, front-counter, or retail office experience preferred; equipment rental or construction industry background is a strong plus.

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Computer Skills:

Proficient with basic office software, multi-line phone systems, and point-of-sale/rental management applications.

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Communication:

Excellent verbal and written communication skills with a professional customer-first attitude.

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Organization:

Strong multi-tasking abilities in a fast-paced environment with high attention to detail.

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Knowledge:

Familiarity with basic machinery, tools, or heavy equipment is helpful (or a willingness to learn rapidly). Work Schedule

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Hours:

Dayshift hours, Monday through Friday, with occasional rotational Saturday morning coverage depending on season and demand.

Benefits:

Flexible schedule

Work Location:

In person