Generally, Monday through Friday, working hours between 8:00 am and 5:00 pm
WE TAKE CARE OF OUR PEOPLE!
The City of Nampa offers competitive benefits and growth opportunities, including the following for full-time positions in
City Government Departments:
Medical Dental Vision PERSI Retirement Plan, with 11.96% employer contribution 401 (k) & 457 Retirement Plans 11 Paid Holidays Paid Time Off (at least 4 weeks per year) Life Insurance with AD&D Short-Term Disability Long-Term Disability Flexible Spending Account Employer-Funded
HRA VEBA
Health Savings Wellness Program & Rewards Opportunity for student Public Service Loan Forgiveness Harward Recreation Center Discounts Other Great Benefits! This position does not qualify for Visa Sponsorship.
POSITION SUMMARY
This is an entry-level position in the City Clerk Specialist series and is a vital point of contact for citizens and city staff and performs a variety of administrative duties, including assisting members of the public, processing business licenses, and accepting passport applications. The work is performed under the general supervision of the City Clerk or designee.
ESSENTIAL FUNCTIONS
Processes passport applications on behalf of the U.S. Department of State including maintaining passport records and acting as an agent for the U.S. Department of State to monitor applications for possible cases of fraud, terrorism or identity theft and report instances to the U.S. Department of State. Maintains accurate records of passport appointments, responds to public inquiries about passport processes, and conducts inventory and orders supplies of materials necessary for accepting and mailing completed U.S. Passport applications, and may deliver completed passport envelopes to the U.S. Postal Office, when needed. Provides clear and accurate information to members of the public by answering general questions, assists in accepting, processing, and issuing various types of business license applications and permits. Performs all necessary cash receipting including but not limited to balancing a cash drawer and maintaining accurate transaction records. Answers multi-line phone system and provides information or connects callers to appropriate departments. Assists in monitoring City Clerk's Office email account and responds appropriately. Distributes incoming U.S. mail and packages for city departments. Serves as a Notary Public. Organizes, scans, indexes, and classifies active and inactive paper or electronic documents and data for operational files, administrative files, and other files maintained by the city.
ADDITIONAL FUNCTIONS
Assists other City Clerk staff on special projects and provides research assistance to city staff when requested. May attend meetings, conferences, workshops, and training sessions and reviews publications and audio-visual materials to become and remain current on principles, practices, and new development in assigned work areas. May choose to assist City Clerk with City Council public hearing and public forum sign-ups after normal working hours (1.5 hours). May perform other duties as assigned.
High School Diploma or General Education Degree (GED) required. A minimum of two years of experience performing general administration, clerical support, customer service, and cash handling duties in a departmental or operational group or an equivalent combination of education and experience. Ability to become a Certified Passport Acceptance Agent through the U.S. State Department within 60 days of hire. Ability to obtain a Notary Public for the State of Idaho within one year of employment.
REQUIRED KNOWLEDGE, SKILLS & ABILITIES
Knowledge of objectives, programs, policies, and procedures of a municipal clerk's office. Knowledge of the City's applicable federal, state, and local laws, codes, ordinances and regulations related to department operations. Knowledge of Proper English usage, spelling, grammar and punctuation. Knowledge of office administrative practices and procedures and record keeping principles and practices. Integrity in the performance of assigned tasks. Effective time management skills for prioritizing projects and tasks in order to meet strict, time-sensitive deadlines. Detail-oriented to prepare and process documents efficiently and accurately. Skill in using personal computers and MS Office Suite. Ability to read, comprehend, interpret, explain, and apply department policies and procedures and pertinent federal, state, and local laws, codes, ordinances and regulations, City rules, and policies and procedures to City employees and the general public. Ability to maintain professionalism and composure at all times, including stressful situations, and handle disputes and complaints in a calm, courteous, and tactful manner. Ability to evaluate situations, identify problems, and exercise sound independent judgment within established guidelines. Ability to demonstrate tact and diplomacy and maintain confidentiality of information. Ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language; understand and follow oral and/or written policies, procedures, and instructions; use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions; and prepare and present accurate and reliable reports. Ability to work as a member of a team to accomplish department goals. Ability to make sound judgments and draw valid conclusions. Ability to maintain effective working relationships.
WORK ENVIRONMENT
Work is performed primarily in an office environment. The employee in this class is subject to inside environmental conditions, including exposure to controlled temperatures, artificial lighting, and typical office noise.
REASONABLE ACCOMMODATION STATEMENT
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. A reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.
EEO STATEMENT
The City of Nampa is an equal employment opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, national origin, veteran, disability status or any other characteristic protected by federal, state, or local laws.
DISCLAIMER
The City has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the City reserves the right to change this job description and/or assign tasks for the employee to perform, as the City may deem appropriate. This posting may end early or be extended.