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west chicago dental care

Front Office Lead

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What they do

A Front Office Assistant greets people in an office, handles calls, and provides administrative assistance for the office. Organizes files and assists with record keeping and data base management. Manages office mail, email and text correspondence. Greets visitors, clients, patients or vendors who come to an office. Answers phone calls and directs inquiries to other staff.

$38,172 / year median in Illinois

+4% projected growth

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Job Description

At Aurora Dental Care, the focus is on creating a positive dental experience for both children and families. The practice combines quality clinical care with a warm, approachable environment where patients feel heard, supported, and confident in their oral health. The team values strong relationships, patient education, and making every visit as comfortable and welcoming as possible. Aurora Dental Care is looking for a Front Office Lead to take an active role in the day-to-day administrative operations of the practice. This position is ideal for someone who is confident, organized, and dependable, with the ability to help keep the front office running efficiently while providing excellent service to patients and families. The Front Office Lead will also play an important role in supporting the team, maintaining a positive office environment, and helping the practice continue to grow and improve. Benefits for the
Front Office Lead:
Health Insurance 401K/IRA Plan Paid Holidays 1 Hour Lunch Period Schedule for the
Front Office Lead:
Monday, Wednesday:
9:00 AM•5:00
PM Tuesday, Thursday:
10:00 AM•4:00
PM Fridays:
9:00 AM•3:00
PM Saturday:
9:00 AM•2:00 PM (Every other) Responsibilities and Requirements of the
Front Office Lead:
Minimum 1 years of dental front office experience preferred. Handle daily patient financial transactions, insurance processing, claim submissions, and posting of insurance payments. Monitor unpaid claims and outstanding insurance balances, following up as needed to support timely reimbursement. Manage patient appointments, including scheduling, confirmations, and maintaining an efficient daily schedule. Assist with staff scheduling and support the overall coordination of front office activities. Create a welcoming patient experience while building positive, professional relationships with patients and team members. Maintain a high level of organization and communication while effectively addressing challenges in a busy dental practice.
Pay:
$25.00•$29.00 per hour
Benefits:
401(k) Dental insurance Health insurance
Experience:
Dental receptionist: 1 year (Required) Ability to
Commute:
Aurora, IL 60507 (Required)
Work Location:
In person