Essential Duties and Responsibilities:

Manage email and phone correspondence efficiently Handle scheduling of orders (new and existing), addressing customer concerns, complaints, and changes to orders Provide timely responses to inquiries and requests, ensuring excellent customer service Liaise with sales and purchasing teams to process quote update requests, ensuring accuracy and timely communication Update production boards in real-time to provide accurate information on orders, shipments, and deliveries Coordinate with the logistics team to manage shipping and receiving orders. Create and update orders as necessary Create shipping and receiving orders, ensuring accuracy and completeness of documentation Enter counts and generate reports as per customer requests, prioritizing tasks based on urgency and importance Track trailers and manage open receiving reports, ensuring proper documentation and reporting of any damages Assist with scheduling shipping and receiving requests, providing updates on the status of swaps/deliveries upon request Perform miscellaneous office duties as assigned, including but not limited to filing, data entry, and maintaining office supplies This list of duties is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that senior management may deem necessary.

Qualifications/Skills:

Strong communication skills, both verbal and written, with the ability to handle customer inquiries and complaints effectively Proficiency in email and phone etiquette, ensuring professional and courteous communication at all times Excellent organizational skills, with the ability to prioritize tasks and manage multiple responsibilities simultaneously Attention to detail and accuracy in handling documentation and data entry Previous experience in a similar role, preferably in the pallet and transportation industry preferred

Pay:

$20.00 - $23.00 per hour

Benefits:

401(k) Employee assistance program

Work Location:

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