ADMINISTRATIVE ASSISTANT - Full-Time

OBJECTIVE

The Administrative Assistant will assist in the ongoing growth and organization of Elevation Individual and Family Therapy, PLLC. This position is ideal for an individual who is organized, detail-oriented, innovative, tech-savvy and friendly.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Greet clients, check them in, and help them get comfortable upon arrival to the office Answer and return incoming client phone calls, messages, and emails Schedule client appointments Verify client insurance benefits Obtain prior authorizations, as needed Monitor EAP client billing Collect client payments (co-pays, co-insurances, etc.) Submit insurance and third-party payer claims, as needed Follow-up on claims status and billing issues, as needed Follow-up with outstanding billing tasks scheduled to be completed by any third-party billing or collection agencies Enter payments received by clients or pay sources Complete appointment verification calls to clients prior to scheduled appointments Coordinate with internal team and external sources regarding client billing Entering data/information into the scheduling/electronic health record system Manage inventory and supplies Perform clerical tasks including, but not limited to: Copying and faxing documents Scanning/uploading records into EHR system Drafting forms and documents Organizing office supplies, purchase receipts and documents Receiving and filing mail, as well as sending outgoing mail Mail patient billing statements Assist in the regular auditing and maintenance of client charts and company documents Provide superior customer services to clients and staff through written and verbal communication in a timely manner Maintain general appearance and cleanliness of common areas (sanitize common areas, refill snack container, etc.) Under the direction of administrative manager, contact insurance companies and referral sources as needed regarding questions, billing discrepancies, or any other concerns presented by the clinical team Provide effective communication to all staff and employees Respond to internal and external emails in a timely fashion, within 24 hours upon receipt of email Other tasks as assigned by Administrative Manager or

CEO REQUIREMENTS

Must have completed a minimum of a high school diploma or GED Experience with office management, preferred Effective communication skills Excellent problem-solving skills Ability to interact effectively with all internal and external customers Proficient in Microsoft Office Suite or related software Excellent organizational skills and attention to detail Skilled at establishing and maintaining positive and effective work relationships with co-workers, clients, members, providers, and other business partners Excellent analytical, decision-making, and problem-solving skills Ability to lift 10-15 pounds Some evening and weekend availability required