Administrative Assistant Primary Care Joliet Joliet, IL Job Details Full-time $16 - $20 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Bilingual Computer operation Customer communication Employee relationship building High school diploma or GED Medical records Attention to detail Typing Full Job Description Administrative Assistant SUMMARY Administrative Assistant is a combination of the Patient Registration, Call Center Agent, Insurance Verifier, and Referral Coordinator duties. This person will be trained in all four job roles and perform them as needed. The administrative assistant is responsible for operating an efficient front desk and providing excellent guidance on insurance, benefits, and copay matters to all PCJ patients. They will be able to run insurance verification and complete a referral. The administrative assistant also performs secretarial and various general procedures associated with routine patient encounters. They will maintains a positive relationship with patients, family members, visitors, physicians and fellow employees.

ROLE AND RESPONSIBILITIES

Responsible for handling a high volume of calls requiring good judgement and decision-making skills. This includes calls to and from physicians, patients, patient family members, pharmacies, and other health related agents Schedules appointments in computer Verify patient's identity by scanning and saving I.D.s and insurance cards Checking patients in by updating demographic and insurance information in computer Verifying that each patient has active membership in their insurance plan by using ECW, Availity, and individual payer websites. Verification of benefits and co-pays Collecting co-pays, patient balances, and set up payment plans as necessary. Escalate issues as appropriate. Obtaining, recording and updating personal and financial information Assisting patients who need help filling out new forms when needed and using PCJ technology to accomplish. Review physician's schedule report to verify changes in schedule Run self-audit and planning reports as designated Check patients in and out of the system Review and total routes; balance receipts with the encounter forms after a.m./p.m. clinic as needed Prepare for next day patients by reviewing patient balances, copay, and prepare patient payment plans when appropriate. Be proficient in operation of office equipment and notifying appropriate staff of malfunctions immediately Accepts changes to the front desk procedure with an open mind and positive attitude Demonstrates awareness and sensitivity to Release of Information Guidelines in regards to clients' rights Acts in a professional manner, reflecting the mission of Primary Care Joliet and compliant with policies, procedures, regulatory agencies and professional requirements. Review referral requests and process referrals and authorizations as appropriate.

KNOWLEDGE, SKILLS & ABILITIES

Ability to add, subtract, multiply and figure percentages on a calculator Respond to requests from other departments in a timely, positive and pleasant manner Demonstrate the ability to make decisions, take action and follow through on tasks Critical attention to details Proficient computer skills including Microsoft Office Suite Strong customer service focus Excellent communication skills To be able to work M-F 7:30 am to 5pm

EDUCATION & EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. High school diploma

• Two years of previous experience in a fast-paced medical environment

• Medical terminology and experience working with medical records preferred Basic understanding of health insurance necessary

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to sit up for eight (8) hours Ability to sit, talk, and hear in order to communicate properly with patients, physicians and other professionals Ability to use hands and fingers for typing up to eight (8) hours a day Ability to handle, feel, and reach with arms and hands to examine patients and assist patients Specific vision abilities required by this job include close vision

•Required education and experience Must be bilingual

Insurance Verification Experience Front Desk Expeience Job Type:

Full-time Work Remotely No Job Type:

Full-time Pay:

$16.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person