On Campus Location:

Normal, Illinois Title:

Front Office Coordinator, Student Counseling Services Division Name:

Student Affairs Department:

Student Counseling Services Job Summary Under the supervision of the Office Administrator, perform clerical duties requiring discretion, compliance with all federal and local confidentiality practices, and independent judgment to facilitate the smooth and efficient administration of the Student Counseling Services reception area. Responsible for greeting, receiving, and checking in all clients and guests, as well as answering/screening department telephone calls and assisting students with accessing services and/or making appointments. This position will maintain electronic files of information regarding current and past clients of the agency. Staff members, as well as master's and doctoral externs and interns, depend on incumbent for the organization and knowledge of all these files and SCS processes. As such, strong oral communication with a diverse clientele is absolutely necessary.

Additional Information University Benefit Highlights:

Insurance benefits , including health, dental, vision, and life
Retirement and supplemental retirement planning options
Tuition waiver benefits available to staff as well as their eligible dependents
Paid holiday / administrative closures during Thanksgiving and Winter Breaks
Paid benefit time Additional University Benefit information, including information regarding eligibility to participate in the State Universities Retirement System and the State of Illinois Group Insurance program, can be reviewed here: https://hr.illinoisstate.edu/benefits/ Salary Rate / Pay Rate $18.32
$18.97 per hour
Please see Special Instructions to Applicants section for additional information. Required Qualifications 1. High school diploma or equivalent. 2. Any one or combination totaling two (2) years (24 months) from the categories below: A. College coursework in any curriculum, as measured by the following conversion table or its proportional equivalent:
30 semester hours equals one (1) year (12 months)
Associate's Degree (60 semester hours) equals eighteen months (18 months)
90 semester hours equals two (2) years (24 months)
Bachelor's Degree (120 semester hours) equals three (3) years (36 months) B.

Work experience performing office/clerical activities, including the use of computer systems. 3. One (1) year (12 months) of work experience comparable to the second level of this series. This work includes performing office support tasks requiring knowledge of general office and departmental procedures and methods, operating a variety of office equipment, and operating computer systems (word processing, database, and software packages). Preferred Qualifications 1. Working knowledge of office support and routine office practices and procedures 2. Ability to keyboard accurately at a rate of 40 net w.p.m. 3. Thorough knowledge of spelling, grammar, punctuation, sentence and paragraph structure, and formatting 4. Skill in oral and written communication 5. Ability to operate standard office equipment such as document production and reprographic equipment 6. Ability to utilize various software packages 7. The successful candidate will have excellent clerical, computer, organizational, time management, communication and people skills. 8. Must maintain knowledge of SCS and University procedures, as well as State and Federal confidentiality laws. Work Hours 8:15am to 4:45pm, Monday, Tuesday, Thursday, and Friday 10:45am to 7:15pm, Wednesday Functional Expectations Must be able to complete the following with or without a reasonable accommodation: 1. Remain at a workstation for extended periods 2. Effectively communicate on a daily basis. Proposed Starting Date August 2026

Required Applicant Documents Resume Cover Letter Reference List Please Note :

These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on \"Apply\" Optional Applicant Documents Transcripts

See Special Instructions section for additional options

Certification of Retirement Annuity Please Note :

These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on \"Apply\" Special Instructions for Applicants

If hired on or after 7/1/2026, hiring range will be between $18.69
$19.

34 per hour. Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position. Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put \"see resume\" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. If you are using college or university coursework to qualify for this position, then transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below. To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline.

Fax:

309.438.0011,

Attn:

Mackenzie Chapman Address:

Illinois State University Human Resources Campus Box 1300 Normal, IL 61790-1300 The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. This position is represented by AFSCME Local 3236-Clericals. Contact Information for Applicants Mackenzie Chapman Human Resources 309-438-3092 mrchap1@ilstu.edu Important Information for Applicants This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources. Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383 . The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence. If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311 .

Application Opened:

06/05/2026 02:10

PM CST Application Closes:

06/19/2026 11:55 PM CST Back to search results Apply Now Whatsapp Facebook LinkedIn Email App Send me jobs like these We will email you new jobs that match this search. Great, we can send you jobs like this, if this is your first time signing up, please check your inbox to confirm your subscription. The email address was invalid, please check for errors. You must agree to the privacy statement Subscribe Recaptcha Privacy agreement Front Office Coordinator, Student Counseling Services Opened 06/05/2026 Closes 06/19/2026 Department Student Counseling Services Join Student Counseling Services as the welcoming face of our front office, supporting students as they access vital mental health resources. This role is perfect for someone who thrives in a fast-paced environment and values organization, professionalism, and meaningful daily interactions. Current Opportunities Front Office Coordinator, Student Counseling Services Opened 06/05/2026 Closes 06/19/2026 Department Student Counseling Services Join Student Counseling Services as the welcoming face of our front office, supporting students as they access vital mental health resources. This role is perfect for someone who thrives in a fast-paced environment and values organization, professionalism, and meaningful daily interactions. 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