Description We are looking for a Member Services Rep to join an insurance team in Carmel, Indiana on a contract-to-permanent basis. This position is ideal for someone who thrives in a high-volume environment, can shift focus quickly when priorities change, and maintains strong attention to detail throughout the day. The role centers on supporting members through responsive service while completing administrative tasks with both speed and precision. This position is on-site, Monday-Friday 8:00am-4:00pm.

Responsibilities:

• Provide timely and attentive support to health insurance members by answering questions and resolving routine service requests.
• Enter and update member information accurately in company systems while meeting productivity expectations in a fast-moving setting.
• Manage frequent task changes and interruptions without losing focus on service quality or data accuracy.
• Handle administrative support duties such as document processing, copying, filing, and email communication.
• Review records carefully to ensure information is complete, correct, and properly documented.
• Use Microsoft Word and Excel to assist with daily tracking, correspondence, and basic reporting needs. Requirements
• Previous customer service experience in an office, call center, or member support environment.
• Strong data entry ability with a typing speed of approximately 6,000 to 8,000 alpha keystrokes per hour.
• Working knowledge of Microsoft Word, Microsoft Excel, and standard office practices.
• Ability to remain organized and productive in a high-volume environment with frequent interruptions.
• Strong attention to detail and a consistent focus on accuracy.
• Effective written and verbal communication skills.
• Experience with basic administrative tasks, including filing, copying, and email management.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .