Front Office/ Administrative Support

Front Office/ Administrative Support at Northwestern Mutual Front Office/ Administrative Support at Northwestern Mutual in Indianapolis, Indiana Posted in 3 days ago.

Type:

full-time

Job Description:

Front Office/Administrative Support General Responsibilities:

The responsibility of the Front Office position is to serve as the primary contact for customers and policy owners and assist with work as needed. Specific responsibilities include but will not be limited to:

• Greet visitors and direct them appropriately
• Answer, screen and record telephone calls
• Maintain telephone system and agency directory
• Process incoming and outgoing mail; deliver outgoing mail to Mail Room / USPS Box / FedEx
• Maintain the reception area
• Make copies, send and distribute faxes and maintain copy and fax machines
• Maintain inventory and order office supplies as needed
• Answer basic policy owner/policy benefit questions
• Maintain conference rooms and their scheduling
• Distribute commission statements
• Upload and save invoices to accountant
• Assist with Network Office event planning and coordination as needed
• Complete and/or assist with projects as assigned by the Director of Operations
• Cross-train in other support roles

Qualifications:

It is recommended that the Administrative Support position have the following qualifications:

• Basic computer and Microsoft Office experience
• Multi-line phone experience preferred
• Filing skills
• Customer service experience strongly preferred
• Ability to handle detailed work with high degree of accuracy
• Excellent interpersonal skills
• Experience in problem-solving
• High level of organizational skills
• Excellent written and oral communication skills
• Professional office skills
• Ability to take independent action to make sound decisions
• Ability to multi-task
• Ability to be flexible and open-minded.
• Ability to work effectively with people at all levels