Overview The National Service Advisor plays a critical role in ensuring timely, accurate, and efficient service support for customers and technicians. This position serves as the central point of coordination for service requests, technician scheduling, and customer communication. The National Service Advisor works closely with internal teams and external customers to keep service operations running smoothly in a fast-paced environment. Some after-hours availability is required, as the service- phone must remain monitored to support customer needs. Responsibilities Schedule and dispatch service technicians Prepare and provide repair quotes Maintain service calendars and schedules Update and manage records in Salesforce Coordinate with customers regarding equipment service and repairs Order and ship parts as needed Enter field and shop technician labor hours into the payroll system Serve as a point of contact between technicians and customers Minimum Requirements High school diploma or equivalent Minimum of 2+ years of waste industry experience required Experience with Salesforce, work order systems, or ERP platforms required Ability to work independently and manage multiple tasks Strong written and verbal communication skills Customer-focused mindset with a proactive, solutions-oriented approach Ability to manage multiple priorities in a fast-paced environment Proficiency in Microsoft Office Suite Background Check & Employment Eligibility Compactor Rentals of America participates in E-Verify and will provide the federal government with Form I-9 information from every newly hired employee to confirm authorization to work in the United States. All offers of employment are contingent upon the candidate's successful completion of a pre-employment background check. Candidates must pass this background screening in order to be eligible for hire. Equal Employment Opportunity Compactor Rentals of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable federal, state, or local law.

Pay:

From $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance Application Question(s): Do you have any experience working in the waste or waste-management industry? If so, please describe your experience and how long you worked in the industry.

Work Location:

In person