Purpose Assist the service managers in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership. Responsibilities Fields internal and external customer inquiries to the Service Department Opens repair orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced Generates repair order previews for the service administrator and service managers Maintains the service library with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager Maintains Service Department filing and records Updates customer profiles using equipment, hours, or other information from the customer work orders Maintains accessories and supplies and prepares replacement orders May prepare Service Technician efficiency reports Manages communication between Service Managers and Service Administrator Maintains special tool inventory lists May manage attendance reports and make corrections accordingly; submit to HR for payroll Experience, Education, Skills and Knowledge Basic knowledge of accounting practices Ability to use standard desktop load applications such as Microsoft Office and internet functions Knowledge of office procedures General understanding of mechanical/technical terms is preferred High School Diploma or equivalent experience Pre-employment drug screening required Physical Requirements The physical demands described below are representative of those required to successfully perform the essential functions of this position. This role requires the ability to sit or stand for extended periods while working on a computer, with frequent use of technology for typing, data entry, and screen viewing. Regular communication through telephone and email is expected. The position may also involve occasionally assisting with moving items weighing up to 25 pounds, as well as performing repetitive tasks such as typing, handling documents, and moving between departments or office areas. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. L andMark is an Equal Employment Opportunity Employer promoted to a diverse workforce.