Front Desk / Office Assistant Next Generation Plumbing, LLC - Frankfort, KY Full-Time | Monday-Friday, 8:00 AM-4:30

PM Starting Pay:

$12.00+/hour, based on experience Next Generation Plumbing, LLC is a locally owned, established plumbing company looking for a dependable, organized, friendly and motivated Front Desk / Office Assistant to join our team. We are a small company, which means this is an all-hands-on-deck office. We need someone who takes pride in their work, stays productive, notices what needs to be done and is willing to jump in and help wherever needed. This is not a position for someone looking for a desk where they can simply answer an occasional phone call and spend downtime on their phone or social media. There is always something that can be organized, filed, followed up on, entered, returned or prepared. We are looking for someone who enjoys staying busy and takes ownership of their responsibilities. Responsibilities Answer incoming calls in a friendly, professional and helpful manner Greet customers, vendors and visitors Gather accurate information from customers regarding their plumbing needs Schedule appointments and assist with dispatching plumbers Check and return voicemail messages promptly Perform data entry and other tasks in QuickBooks Process customer payments Assist with accounts receivable and customer collection calls File, scan and maintain organized paperwork and records Assist with permits and administrative paperwork Keep service tickets and customer information accurate and current Communicate with customers, vendors and our plumbers throughout the day Maintain a clean, organized and efficient front office and filing system Assist the Office Manager with administrative tasks and projects Help wherever needed to keep the office and daily operations running smoothly Qualifications Working knowledge or previous experience with QuickBooks is required. We are looking for someone who is: Friendly and personable both on the phone and in person Dependable and punctual Highly organized Comfortable multitasking and changing priorities throughout the day Detail-oriented and accurate Comfortable with computers and able to learn new software Able to work independently without needing constant direction Someone who notices what needs to be done and takes initiative Comfortable working in a small-business environment where everyone helps Willing to learn basic plumbing terminology and our services Previous administrative, customer service, dispatch or office experience is strongly preferred. Experience with a plumbing, HVAC, electrical, construction or other service-based company is a plus. Pay & Benefits Starting pay is $13.00 per hour or higher depending on experience and qualifications. We believe strong employees should have the opportunity to grow with the company, and performance-based wage increases are available as an employee demonstrates reliability, initiative, increased responsibility and value to the team.

Benefits include:

Paid holidays Earned paid vacation after one year of employment Health insurance Dental insurance Vision insurance Company-matched

SIMPLE IRA

retirement plan Two annual employee bonuses — summer and Christmas Who Will Succeed Here? You do not need to know everything about plumbing on your first day. We can teach you our company, our services and our processes. What we are looking for from day one is work ethic, dependability, friendliness, organization and initiative. If the phones are quiet, you look around and see what needs attention. If paperwork needs filed, you file it. If a customer needs a return call, you follow up. If something is out of place, you take care of it. Our customers should feel welcomed and appreciated whether they walk through our front door or call us on the phone. If you are dependable, organized, personable, comfortable with QuickBooks and prefer staying busy rather than watching the clock, we would love to hear from you.

Job Type:

Full-Time, In-PersonSchedule:

Monday-Friday, 8:00 AM-4:30

PM Location:

Frankfort, Kentucky Pay:

Starting at $13.00/hour; higher starting wage may be offered based on experience

Pay:

$13.00 - $18.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person