Anovaeon, LLC serves as a dedicated strategic partner to government and other customers. We provide a range of professional services, including specialized facilities, customized logistics support, and direct care services. We hire individuals who share our commitment to excellence and exceeding customer expectations. Anovaeon offers competitive salaries, comprehensive benefits, and training and development opportunities. The Intake Specialist supports resident intake, departure processing, documentation, and related resident services within a federally contracted ICE short-term residential facility in Alexandria, LA Working closely with facility leadership, Family Services Staff, healthcare personnel, and other departments, the Intake Specialist coordinates and supports resident arrivals and departures, ensures required information and documentation are accurately collected and entered into applicable systems, and helps ensure intake and outtake processes are completed accurately and efficiently. As operational needs require, the Intake Specialist also supports Family Services Staff with resident supervision, daily activities, resident needs, and other direct-service responsibilities. This role requires strong computer, communication, organizational, and customer service skills, attention to detail, sound judgment, and the ability to work effectively with children and families in a fast-paced, 24-hour residential environment.

Key Responsibilities/Essential Functions:

Resident Intake & Departure Coordinate and support resident intake and departure processes in accordance with established facility procedures. Collect, review, verify, and document required resident information. Complete required intake and departure forms, records, and documentation accurately and timely. Enter, update, and maintain resident information in approved electronic systems. Verify required information and documentation for completeness and accuracy. Coordinate with Family Services, healthcare, transportation, and other departments to support resident arrivals and departures. Identify missing or incomplete information and promptly notify appropriate personnel. Communicate relevant intake and departure information to appropriate facility personnel while maintaining confidentiality. Assist residents and families with understanding applicable facility processes and expectations. Family Services Support Provide support to Family Services Staff based on resident and operational needs. Assist with the supervision and monitoring of children and families in designated areas. Support residents with daily routines, activities, meals, movement throughout the facility, and other needs as assigned. Help maintain appropriate resident accountability and awareness of resident locations. Assist with organized activities and other resident services as needed. Interact with residents in a respectful, culturally responsive, trauma-informed, and professional manner. Observe and promptly report resident concerns, safety issues, behavioral concerns, or other significant information to appropriate personnel. Provide additional Family Services support during periods of increased resident activity or staffing needs. Documentation & Computer Systems Maintain accurate, timely, and complete intake, departure processing, and resident records. Accurately enter, update, retrieve, and maintain resident information using approved electronic systems. Use computer-based systems, email, Microsoft Office programs, and web-based applications throughout the workday. Review records and documentation for accuracy and completeness. Maintain confidentiality of resident information and protected records. Ensure documentation complies with applicable facility, contractual, and organizational requirements. Collaboration, Compliance & Safety Communicate and coordinate professionally with Family Services Staff, healthcare personnel, transportation staff, facility leadership, residents, and other departments. Participate in shift briefings and communicate relevant information during shift transitions. Follow all facility policies, safety procedures, emergency protocols, safeguarding standards, and mandatory reporting requirements. Complete all required training and maintain required certifications.

Required Qualifications & Core Competencies:

High school diploma or GED required. Minimum two (2) years of experience working with children, families, residential populations. Strong computer skills and proficiency with electronic documentation and information systems. Proficiency with email, Microsoft Office programs, and web-based systems. Ability to quickly learn facility-specific intake, departure, and resident tracking systems. Strong organizational skills and attention to detail. Ability to accurately collect, review, enter, and maintain resident information. Strong customer service, interpersonal, and communication skills. Ability to effectively interact with children and families from diverse backgrounds. Ability to manage multiple responsibilities and changing priorities in a fast-paced environment. Ability to remain calm and professional in challenging or sensitive situations. Ability to maintain confidentiality and appropriate professional boundaries. Ability to obtain and maintain required background clearances.

Desired Skills:

Previous experience with intake, admissions, registration, discharge, case support, or resident processing. Experience working with children and families in residential, shelter, healthcare, social services, education, childcare, or government-contracted environments. Experience with electronic records, data entry, or resident/client tracking systems. Bilingual proficiency in Spanish or another commonly encountered language. Training or experience in Trauma-Informed Care, crisis intervention, or de-escalation. Experience working in a fast-paced or highly regulated environment.

Conditions of Employment:

Employees must be a U.S. Citizen or a Legal Permanent Resident. Employment is contingent upon successful completion of all required pre-employment and government screening requirements, including: Federal background investigation, up to and including a Tier 4 DHS clearance. Criminal history check. Verification of employment and education history. Compliance with all government credentialing requirements. Drug screening. Medical screening/medical clearance. Tuberculosis (TB) testing. Providing required immunization records. Internal background check to the satisfaction of contract requirements. Child Abuse/Neglect Report (CAN) or child protective services checks as required, with no disqualifying findings. Must adhere to all federal security, confidentiality, safeguarding, and operational requirements. Anovaeon operates 24 hours/365 days and requires flexibility to work assigned days, nights, weekends, and holidays based on operational needs.

Physical Requirements:

Ability to stand, walk, and move throughout the facility for extended periods. Ability to sit and perform computer and documentation duties for extended periods. Ability to frequently transition between intake/departure processing responsibilities and direct resident support. Ability to lift up to 50 pounds. Ability to respond appropriately to emergencies and unexpected situations.

Work Environment:

Fully on-site position at a federally contracted short-term residential ICE facility in Alexandria, LA. Fast-paced, high-volume residential environment supporting children, adults, and families in short-term residential care. Work includes a combination of resident intake/departure processing, documentation, administrative responsibilities, and direct Family Services support. Regular interaction with residents, including children and families, is required. Work schedules may include days, evenings, nights, weekends, holidays, and rotating shifts to support 24-hour operations.

Other Duties & Information:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time, with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

About Anovaeon, LLC:

https://www.anovaeon.com Anovaeon, LLC is a solutions-driven company providing end-to-end expertise in humanitarian response. We don't staff projects—we bring the right teams with the right tools, guided by innovative leadership, that together deliver operational success. From disaster response and recovery to migration and emergency preparedness, we integrate strategic leadership with hands-on execution. Our team combines deep industry experience with data-driven solutions, ensuring our partners are well equipped to mitigate crises effectively and deliver real impact and mission success. Anovaeon, LLC is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law. This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment.